Regional head

3 weeks ago

Mumbai, India Delhivery Full time
About Delhivery:
Brief - Delhivery is India's largest fully integrated logistics services provider. With its nationwide network covering over 18,600 pin codes, the company provides a full suite of logistics services such as express parcel transportation, PTL freight, TL freight, cross-border, supply chain, and technology services. Delhivery has successfully fulfilled over 2.8 billion shipments since inception and today works with over 30,000 customers, including large & small e-commerce participants, SMEs, and other enterprises & brands.
Vision - Since its inception in 2011, Delhivery has become India’s leading supply chain services company. Our vision is to become the operating system for commerce in India, through a combination of world-class infrastructure, high-quality logistics operations, cutting-edge engineering, and technology capabilities.
Team - Delhivery was founded in 2011 by Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan, and Kapil Bharati and is now 40,000+ people strong.
Job Responsibilities:
Develop trust relationships with a portfolio of key clients to ensure they do not turn to competition.
Acquire a thorough understanding of key customer needs and requirements.
Must be a Data oriented person who possesses data everytime and discusses customers with data.
Expand the relationships with existing customers (key accounts) by continuously proposing solutions that meet their objectives hence candidates' interpersonal skills are the main responsibility as he has to interact and liaison with the backhand team to get solutions for his customers with authority.
Ensure the correct products and services are delivered to customers in a timely manner and progressive data is presented as an advantage.
Serve as the link of communication between key customers and internal teams at all levels.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust and hence must be able to create a helpline 24x7.
Play an integral part in generating new sales that will turn into long-lasting relationships and hence sales coordination is the key.
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Maintain financial health of the accounts with on time collections, dispute resolution and profitability
Master collaborator - to engage with various cross-functional teams to meet client requirements and drive custom projects
Explore Cross sell and upsell opportunities to grow portfolio volumes and revenue
This role will involve some bit of traveling in and around Mumbai even though base location will be Mumbai
We are looking for:
Min 5-6yrs of exp in key account management / client retention
Exp in D2 C brands preferably
Strong communication & Interpersonal skills
Strong problem-solving & Prioritization skills with an eye for detail
Good in negotiation and persuasion

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