Regional Operations Manager
1 week ago
We are seeking a skilled Senior Director Service Center Operations to join our team at Delhivery Limited.
About the Role
This is a critical leadership position responsible for ensuring the smooth operation of logistics services across the region. As a Senior Director, you will oversee the management of end-to-end logistics operations, including fleet management, resource planning, and cost reduction initiatives.
Key Responsibilities
- Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
- Lead cross-functional teams to achieve business objectives, including sales growth, customer acquisition, and retention.
- Maintain accurate records of operational metrics, such as SLAs, TATs, and budgetary performance.
- Collaborate with vendors and suppliers to negotiate contracts, manage relationships, and ensure compliance with operational procedures.
- Foster a culture of continuous improvement, encouraging innovation, creativity, and employee development.
Requirements
- Bachelor's degree in a relevant field (Engineering preferred).
- At least 8 years of experience in logistics operations management, with a proven track record of success in similar roles.
- Excellent communication, analytical, and problem-solving skills, with the ability to work well under pressure.
- Strong leadership and interpersonal skills, with the ability to motivate and develop high-performing teams.
- Proficiency in Marathi language (preferred).
Compensation and Benefits
The estimated annual salary for this role is ₹25,00,000 - ₹30,00,000, depending on qualifications and experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
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