Regional Operations Manager

1 week ago


Mumbai Metropolitan Region, India Delhivery Limited Full time
Job Description

We are seeking a skilled Senior Director Service Center Operations to join our team at Delhivery Limited.

About the Role

This is a critical leadership position responsible for ensuring the smooth operation of logistics services across the region. As a Senior Director, you will oversee the management of end-to-end logistics operations, including fleet management, resource planning, and cost reduction initiatives.

Key Responsibilities

  • Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
  • Lead cross-functional teams to achieve business objectives, including sales growth, customer acquisition, and retention.
  • Maintain accurate records of operational metrics, such as SLAs, TATs, and budgetary performance.
  • Collaborate with vendors and suppliers to negotiate contracts, manage relationships, and ensure compliance with operational procedures.
  • Foster a culture of continuous improvement, encouraging innovation, creativity, and employee development.

Requirements

  • Bachelor's degree in a relevant field (Engineering preferred).
  • At least 8 years of experience in logistics operations management, with a proven track record of success in similar roles.
  • Excellent communication, analytical, and problem-solving skills, with the ability to work well under pressure.
  • Strong leadership and interpersonal skills, with the ability to motivate and develop high-performing teams.
  • Proficiency in Marathi language (preferred).

Compensation and Benefits

The estimated annual salary for this role is ₹25,00,000 - ₹30,00,000, depending on qualifications and experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical insurance, retirement plan, and paid time off.



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