Customer Support Executive-Social Media Escalations Location:
1 day ago
Customer Support Executive – Social Media Escalations Location: Amar Tech Park, Block B, 4th floor, Balewadi, Pune, India, 411045 About the Role: We’re looking for a proactive and empathetic Customer Support Executive to manage customer escalations received via social media platforms (Instagram, Twitter/X, Facebook, etc.). The ideal candidate will be skilled at resolving issues quickly, maintaining brand tone, and turning negative experiences into positive customer interactions. Key Responsibilities: Monitor, track, and respond promptly to customer queries and complaints across all social media platforms. Handle escalated cases from the social media team or community managers with empathy and professionalism. Coordinate with internal teams (operations, logistics, product, or tech) to ensure timely resolution. Maintain consistent brand voice and communication standards in all replies. Identify trending issues or recurring complaints and share insights with the relevant departments. Prepare weekly reports on social media escalations, response time, and resolution rate. Escalate critical or sensitive issues to management as needed. Requirements: Bachelor’s degree in any field. 1–3 years of experience in customer support, preferably in social media or e-commerce. Excellent written and verbal communication skills in English. Strong problem-solving ability and patience in handling difficult conversations. Familiarity with social media platforms, CRM tools, and ticketing systems (like Freshdesk, Zendesk, or Sprinklr). Ability to multitask and work in a fast-paced environment. Preferred Skills: Prior experience handling brand reputation or social media responses. Basic understanding of social media analytics and reporting. Positive attitude with a customer-first mindset. What We Offer: Collaborative and supportive work culture. Opportunity to be the voice of the brand and make real customer impact. Growth opportunities within the customer experience or social media team.
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Pune, India Frido Full timeCustomer Support Executive – Social Media Escalations Location: Amar Tech Park, Block B, 4th floor, Balewadi, Pune, India, 411045 About the Role: We’re looking for a proactive and empathetic Customer Support Executive to manage customer escalations received via social media platforms (Instagram, Twitter/X, Facebook, etc.). The ideal candidate will be...
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Pune, India Frido Full timeCustomer Support Executive – Social Media Escalations Location: Amar Tech Park, Block B, 4th floor, Balewadi, Pune, India, About the Role: We’re looking for a proactive and empathetic Customer Support Executive to manage customer escalations received via social media platforms (Instagram, Twitter/X, Facebook, etc.). The ideal candidate will be skilled at...
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Pune, India Frido Full timeCustomer Support Executive – Social Media EscalationsLocation:Amar Tech Park, Block B, 4th floor, Balewadi, Pune, India, About the Role:We’re looking for a proactive and empathetic Customer Support Executive to manage customer escalations received via social media platforms (Instagram, Twitter/X, Facebook, etc.). The ideal candidate will be skilled at...
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Pune, Maharashtra, India Frido Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCustomer Support Executive – Social Media EscalationsLocation:Amar Tech Park, Block B, 4th floor, Balewadi, Pune, India, 411045About the Role:We're looking for a proactive and empatheticCustomer Support Executiveto managecustomer escalations received via social media platforms(Instagram, Twitter/X, Facebook, etc.). The ideal candidate will be skilled at...
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Pune, Maharashtra, India arcatron mobility Full time ₹ 6,60,000 - ₹ 66,00,000 per yearCustomer Support Executive – Social Media EscalationsLocation:K Square B 403 Balewadi Road, Balewadi, Pune, Maharashtra-411045About the Role:We're looking for a proactive and empathetic Customer Support Executive to manage customer escalations received via social media platforms (Instagram, Twitter/X, Facebook, etc.). The ideal candidate will be skilled at...
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Social Media Manager
1 day ago
pune district, India Symbiosis Skills & Professional University Full timeWe are seeking a creative, strategic, and data-driven Social Media Executive / Manager to join our marketing team. In this role, you will be responsible for planning, implementing, managing, and monitoring our social media strategy to increase brand awareness, improve marketing efforts, and drive engagement across all digital platforms. You will play a key...
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Social Media Engagement Executive
6 hours ago
Pune, Maharashtra, India Frido Full time ₹ 2,00,000 - ₹ 6,00,000 per yearSocial Media Engagement ExecutiveLocation: PuneType: Full-time, On-siteExperience: 0–2 yearsFrido is a leading D2C brand specializing in innovative ergonomic products designed to improve comfort, health, and productivity. Our mission is to empower individuals to live and work better with thoughtfully crafted solutions. We pride ourselves on delivering...
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Social Media
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indore district, India Microair Avionics Full timeMicroair Avionics 💼 Position: Social Media & Marketing Coordinator 📍 Location: Nextcoworks, 5th Floor, BPK Titanium, Vijay Nagar, Indore 🕒 Employment Type: Full-Time (flexible hours may be required for overlap with Australian team)📊 Reports To: Customer Engagement, Sales & Marketing Manager (Australia) Experience Required: 3 to 5+ years To...
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Social Media Executive
4 days ago
Pune, India Designfundaz Full timeDesign Fundas, a leading design and branding agency, is seeking a highly skilled and experienced Social Media Executive to join our dynamic team. As a Social Media Executive, you will play a crucial role in managing and executing our client's social media marketing strategies. **Responsibilities**: Develop and execute social media marketing strategies and...
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Social Media Executive
2 days ago
Pune, India MIDAS Full time**Job Title: Social Media Executive** **Experience Required**: 4 years **Location**: Keshav Nagar, Mundhwa - Pune **Qualification**: Graduate Salary : 30K per month **Job Purpose**: Manages all social media channels and campaigns to sustain an engaging audience experience. Social media channels include Facebook, Twitter, Instagram, LinkedIn, etc....
