IT Service Management Platform Specialist

6 days ago


ahmedabad, India beBeePlatform Full time

Job DescriptionWe are seeking an experienced IT Service Management Platform Specialist to join our team.This role involves configuring, customizing, and maintaining the ITSM modules including Incident, Problem, Change, Asset, and Service Catalog. The successful candidate will implement automation workflows, SLAs, and integrations with other enterprise tools to streamline service management operations.They will design and refine ITSM processes aligned with best practices, ensuring compliance, consistency, and continuous improvement across service management operations.The specialist will collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions.Responsibilities include providing training and support to end-users and internal teams on platform usage and enhancements, developing dashboards and reports to track KPIs, SLA adherence, and service performance, analyzing trends to identify improvement opportunities, and reducing ticket resolution time.The ideal candidate has strong technical skills, excellent problem-solving, communication, and stakeholder management skills.Minimum of 3-5 years of experience in ITSM roles, with at least 2 years hands-on experience in platform administration and configuration is required.



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