Technical Support Specialist for Trading Analytics Platform

4 days ago

nadiad, India beBeeSupport Full time

**Platform Support Expert Wanted**DescriptionThis is a technical role that focuses on providing support for our trading analytics platform. We are looking for an expert who can handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience.The key responsibilities of this position include:Providing fast and accurate live chat (primary) and email (secondary) supportHelping traders navigate platform features, trade analytics, and reportsTroubleshooting issues related to account setup, imports, and analytics workflowsIdentifying recurring technical issues and resolving them using strong product knowledgeMaintaining and efficiently searching through a large internal knowledge baseDocumenting findings and curating common questions/answersRequirementsAt least 2 years of experience in SaaS or product-based technical supportA background in FinTech or trading-related platform support (stocks, options, futures, or analytics tools)Excellent written English skills - this is non-negotiableA proven ability to self-learn quickly and handle complex workflows independentlyProficiency with Excel/CSV data handlingStrong troubleshooting and reasoning skillsMust complete internal product learning before starting live supportBenefitsWork at the intersection of FinTech, trading, and real-time analyticsDirect mentorship and regular review from leadershipClear growth into Product, QA, or Technical OperationsCompetitive pay and bonus opportunities

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