Platform Support Specialist

2 weeks ago

nadiad, India beBeeTechnical Full time

Platform Support SpecialistThis is a key technical role — centered around product support, not call-center operations.You will handle real-time user queries, troubleshoot issues, and ensure seamless platform experiences while collaborating with an agile team.Provide prompt, clear, and accurate live chat (primary) and email (secondary) support servicesAssist users in navigating platform features, trade analytics, and reports to enhance their overall experienceTroubleshoot issues related to account setup, imports, and analytics workflows, utilizing strong product knowledgeIdentify recurring technical issues and resolve them effectively using strong analytical skillsMaintain and efficiently search through a large internal knowledge base for relevant informationDocument findings and curate common questions/answers for future referenceManage multiple concurrent chats with empathy, speed, and accuracyAbout the Role:This position requires strong communication and problem-solving skills, as well as the ability to work effectively under pressure. If you have experience in product-centric support roles, are proficient in trade analytics, and possess excellent customer service skills, we encourage you to apply.We value diversity, equity, and inclusion in our workplace and strive to create a welcoming environment where everyone can thrive.

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