Technical Support Specialist

1 week ago


nadiad, India beBeeCustomerService Full time

Job Summary:A highly skilled customer service professional is required to support customer inquiries and manage service tickets. This role involves handling customer queries through a ticketing system with timely and accurate responses.Key Responsibilities:Reviewing technical documentation to process customer orders.Entering and maintaining order details in the system with high accuracy.Preparing and sharing reports, documentation, and customer updates.Collaborating with internal teams to resolve issues and ensure customer satisfaction.Requirements:At least 3-5 years of customer service or technical support experience.Experience with ticketing systems or similar platforms.Ability to read technical documentation.Strong written and verbal communication skills.This role offers flexibility with remote work options, ensuring a better work-life balance. To be successful, you will need a computer that meets the following minimum requirements:Laptop: Operating System - Windows, Screen Size - 14 Inches, Resolution - FHD (1920x1080), Processor - I5 or higher, RAM - Minimum 8GB.Internet Speed: 100 MBPS or higher.



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