Manager of Internal Efficiency

3 days ago

Gandhinagar, India beBeeOperational Full time

Senior Operations ManagerAt our organization, we seek an experienced and strategic Senior Operations Manager to oversee daily operations across multiple businesses. This leadership role requires someone who can manage staff effectively, solve complex problems, and ensure all businesses run smoothly without constant supervision.Manage operational activities across all businesses.Lead teams in India and Australia.Monitor staff performance and key performance indicators (KPIs).Oversee claims, fleet operations, and workshop work.Monitor cash flow, expenses, vendor invoices, bookings, and repair costs.Key Responsibilities:Operations & Business OversightManage day-to-day operations for rentals, claims, repairs, and workshop activities.Ensure timely customer service, booking fulfillment, and fleet utilization.Oversee claims handling and insurer communication.Leadership & Team ManagementLead internal teams in India and Australia.Monitor KPIs, task completion, and staff discipline.Resolve staffing issues, performance gaps, and operational bottlenecks.Financial & ReportingReview daily performance numbers, pending claims, bookings, and expenses.Approve invoices, workshop bills, and supplier payments.Prepare and submit reports directly to the business owner.Process ImprovementBuild and implement standard operating procedures (SOPs) across rentals, claims, and workshop.Improve efficiencies and reduce operational costs.Introduce new systems, tools, and workflow automation.Strategic SupportAttend management meetings.Act as a liaison between the owner and teams.Take responsibility for sensitive and confidential matters.

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