Service Assurance Manager

6 days ago

alwar, India beBeeServiceDelivery Full time

About the Role:This is a key Service Delivery role focused on delivering excellence in service assurance and liaising with internal technical staff on behalf of the client.You will be responsible for owning the key Service Delivery relationship, providing generalist Cyber consultancy, and assisting with uncovering growth opportunities with the client through new or product upgrades.The successful candidate in this role will have a good balance between customer service, technical knowledge, and experience dealing with C-level executives.Preparing and presenting client operational reporting at monthly meetingsClient SLAs and Reporting (including driving enhancements)Ensure L1 and L2 analysts are meeting SLA and following the proceduresGreat report writing skillsOnboarding of new ClientsContinuously improve operations and client engagementContinual Service Improvement Plans (CSIP) for client patchDevelop a deep understanding of the client's business including orchestration of strategic business planning, roadmaps, and workshopsRisk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor incident managementRequired Skills and Qualifications:Minimum of 5 years work experience in Service ManagementExperience in Deliver Cyber of SOC (Security Operation Centre ) service is very importantExperienced working in an MSP environmentITIL Service Management accreditationProven experience with Incident responseStrong working knowledge of ITSM service delivery conceptsDemonstrated ability to position and present at a C-suite levelDemonstrated ability to lead and collaborate with a multi-disciplined teamDemonstrated skills in time managementStrategic thinking with a get-up-and-go attitudeA willingness to work and adapt to a fast-growing & changing environmentSelf-sufficiency and a high degree of autonomyAbility to work within a team and achieve results through othersAbility to influence external & internal stakeholders as part of a continuous improvement life cycle for customersLead the incidents to resolutionDesirable:Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security)Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)This role requires strong communication and interpersonal skills, with the ability to build relationships with clients and internal teams. The ideal candidate will have excellent analytical and problem-solving skills, with a proven track record of delivering results in a fast-paced environment.],

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