Customer Support Specialist

3 days ago

madurai, India beBeeCustomerSupport Full time

Job SummaryWe are seeking a Customer Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service and support to our customers.About the RoleThis is an exciting opportunity to work with a dynamic team and make a real impact on our customers' experiences. You will be working closely with cross-functional teams to resolve issues, provide solutions, and ensure our customers feel valued and supported.Key ResponsibilitiesManage customer conversations across various channels, including tickets, chats, and calls.Work collaboratively with product and engineering teams to drive resolution and provide contextual insights.Act as the customer's advocate, ensuring their needs are met and exceeded.RequirementsYou will be responsible for resolving issues, not just responding to them.You will work in a variable shift schedule that rotates quarterly based on business needs.You should be adaptable and able to handle a variety of processes and customer issues.What We OfferWe offer a dynamic work environment, opportunities for growth and development, and a chance to make a real difference in our customers' lives.Join Our TeamIf you are a customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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