Salesforce Expert Leader

6 days ago


rajahmundry, India beBeeTechnical Full time

Job DescriptionWe are seeking an experienced Salesforce Senior Technical Lead to lead a team of 3-5 Salesforce developers and support engineers delivering ongoing Salesforce Managed Services for a large healthcare client.The ideal candidate will act as the L2 technical escalation point, drive issue resolution, maintain platform stability, and ensure smooth communication with both business stakeholders and internal teams.Key Responsibilities:Team Leadership & Delivery Management: Lead and mentor a 3-5 member Salesforce team handling ongoing support, maintenance, and minor enhancements.Incident & Problem Management: Serve as L2 technical expert for resolving complex Salesforce issues escalated from L1 support.Communication & Stakeholder Management: Maintain transparent communication with client stakeholders regarding ticket status, SLAs, and blockers.Continuous Improvement: Identify automation and improvement opportunities in the support process (e.g., monitoring, deployment, testing).



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