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Key Account Manager

1 month ago

bangalore, India Clippet Full time

Position: Key Account Manager (Sales)
Location: Bengaluru (Lottegolahalli)
Company: Clippet Technologies Pvt Ltd
Salary: 5 - 6lpa
Experience: 3+ years in Sales

Company Description
Clippet.ai bridges the gap between self-serve design models and the gig economy, offering standardized time, cost, and quality. With fast delivery starting at 60 minutes, our platform ensures top-quality work through robust governance and multiple revisions for customer satisfaction. Our services cover digital designs, print design, UI/UX, decks, packaging, logo and branding, and marketing materials.

Role Description
This is a full-time on-site role for a Key Account Manager at Clippet located in Bengaluru. The Key Account Manager will be responsible for managing key accounts, developing business plans, providing exceptional customer service, and utilizing analytical skills to drive growth and success in Sales

1. Client Relationship and Account Management
Develop and maintain strong, long-term relationships with *key clients*, ensuring a high level of satisfaction and loyalty.
Monitor client accounts and provide *personalized solutions* that align with their needs, business goals, and long-term strategies.
Manage the *day-to-day communications* with clients, ensuring their requirements are met and concerns are addressed promptly.

2. Training and Mentoring Key Account Executives (KAE)
*Onboard and train* Key Account Executives, ensuring they understand company products, services, and client management processes.
*Develop training materials* and conduct regular training sessions to ensure that the KAE team stays updated on best practices and industry trends.
*Monitor performance* of KAEs, providing constructive feedback, mentorship, and coaching to improve skills and enhance team productivity.
Ensure the KAE team is aligned with the company's strategic goals and provide regular performance reviews to help them meet their targets.

3. *Client Acquisition and Business Development*
Proactively identify and *pursue new business opportunities* by engaging with potential clients and introducing them to Clippet’s offerings.
Develop and implement strategies to *expand the client base*, ensuring new clients align with the company’s capabilities and market positioning.
Collaborate with the sales and marketing teams to generate leads, convert them into clients, and drive overall business growth.

4. *Account Growth and Revenue Generation*
Build strong business cases to introduce *upsell and cross-sell opportunities*, identifying areas where Clippet’s products and services can provide additional value.
Focus on *retaining existing clients* by identifying new opportunities to serve them better and increase their spending over time.
Set *annual revenue targets* for your assigned accounts and work with the team to meet or exceed those goals.

5. *Strategic Account Planning and Reporting*
Develop *strategic account plans* for key clients, outlining objectives, goals, and detailed execution steps.
Provide regular updates to the senior leadership team on the status of client accounts, including performance metrics, achievements, and challenges.
*Analyze account data* to identify trends, opportunities, and potential risks, sharing these insights with both the client and internal teams.

6. *Problem-Solving and Conflict Resolution*
Take proactive steps to *resolve client issues* quickly, whether they relate to product issues, project delays, or general dissatisfaction.
Act as the *point of escalation* for complex issues and work with internal teams to ensure a satisfactory outcome for the client.

7. *Cross-Functional Collaboration*
Work closely with other departments such as marketing, Design team, and customer support to meet and exceed client needs.
Participate in *strategy sessions* with sales and marketing teams to design tailored solutions and marketing campaigns for targeted clients.

8. *Market Research and Competitive Intelligence*
Stay informed about market trends, competitors, and emerging technologies that could benefit clients or give Clippet a competitive edge.
Provide *feedback* to the product and service teams to help refine and improve Clippet’s offerings based on client feedback and competitive analysis.

Qualifications
Analytical Skills and Business Planning abilities
Experience in sales Management and Key Accounts
Strong Customer Service skills
Excellent written and verbal communication skills
Ability to build and maintain strong client relationships
Adept at problem-solving and critical thinking
Bachelor's degree in Business Administration or related field
Experience in the design or marketing industry is a plus