Key Account Manager

4 weeks ago

Bangalore, India Lifesight Full time

Job Description: Account Manager

Location : Bengaluru, India

Company Overview

Lifesight is a fast-growing SaaS company focused on helping businesses leverage data & AI to improve customer acquisition and retention. We have a team of 130 serving 300+ customers across 5 offices in the US, Singapore, India, Australia, and the UK. Our mission is to make it easy for non-technical marketers to leverage advanced data activation and marketing measurement tools that are powered by AI, to improve their performance and achieve their KPIs. Our product is being adopted rapidly globally and we need the best people onboard the team to accelerate our growth.

Position Overview

We are seeking a proactive and results-driven Account Growth Manager to join our team. In this role, you will be responsible for driving revenue growth within our existing customer base by identifying upsell and cross-sell opportunities. You will work closely with clients to understand their needs, ensuring they receive maximum value from our SaaS products. Your ability to build strong relationships and develop strategic account plans will be critical in achieving success.

What You’ll Do

  • Applicants should possess a mixture of account management, account growth, process development/management skills and have a strong desire to engage with customers & partners and inspire customer loyalty.
  • Be comfortable working autonomously and independently accessing support as required from cross-functional team members including product, marketing, engineering and sales.
  • Identify and execute upsell and cross-sell opportunities to expand the use of our SaaS solutions within existing accounts and developing and implementing account growth strategies, focusing on increasing customer lifetime value & thereby meeting or exceeding the account growth targets
  • Collaborate with clients to understand their business goals and align our solutions to meet their needs. Develop customized growth plans for each account, setting clear objectives and KPIs.
  • Your main responsibilities will include regular check-in calls/ F2F meetings with clients (agencies, brands, partners) to assist in strategically planning client goals with Lifesight products/solutions, analyze account performance metrics and implement optimization strategies to enhance client success, lias between internal teams to resolve tech/implementation issues if any, implement initiatives to ensure high levels of customer satisfaction/loyalty/retention & develop and execute strategies for upselling and cross-selling additional Lifesight products/solutions to existing clients
  • Act as a client advocate within the company, ensuring that client feedback is considered & aligned in product development and improvement.
  • Strategically negotiate and renew contracts with clients, ensuring mutually beneficial terms
  • A level of confidence presenting will be valuable, to conduct workshops, present campaign insights & QBR/HBR reports and training sessions with key accounts.

You are perfect for the role if you..

  • 3 to 5 years relevant work experience in a client facing account management within ad technology, digital publisher or media agency environments
  • Experience with programmatic and/or social media ad platforms or ad servers will be essential to succeed in this role
  • Experience in developing a procedural framework or workflow.
  • Adaptability in continuously learning and staying up-to-date with evolving products.
  • Familiarity with industry trends and market conditions.
  • An interest in data & analytics products and solutions
  • Strong organizational/time management skills and the ability to manage multiple accounts and associated tasks simultaneously
  • A Bachelor's degree in a business, marketing, technology or scientific discipline preferred
  • Advanced Excel Skills - highly numerate with a good eye for numbers and detail
  • Cultural awareness and an appreciation of diversity
  • Problem solvings skills & the ability to identify inefficiencies & implement solutions

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