Bombay Shirt Company | Store Manager | mumbai

1 month ago

mumbai, India Bombay Shirt Company Full time

Location - Bangalore, Mumbai, Lucknow & Chennai



ABOUT THE ROLE :


  • Manage all facets of store operations covering engagement with production teams, logistics partners, training team and management to ensure the delivery of a delightful customer experience for each visit.
  • Understand and document customer preferences to provide recommendations on styling and customizations to help customers express their personal style.
  • Ensure all company policies and procedures are implemented and administered in store for the entire team.
  • Team resource power planning: Weekly roster and managing leave requests from team members.
  • Innovating and suggesting best practices and documenting the same for management’s consideration.
  • Ownership of store KPIs such as sales targets, alteration and remakes, social media feedback reviews from customers.
  • Creation and updating the system with orders, customer details and communicating with the production team on order fulfilment.
  • Provide customer care to customers by email and phone as and when required.
  • Liaise with our in-store master tailors to take measurements and fix individual customer issues.
  • Daily Cash & Bank transactions including the responsibility of ensuring accuracy of petty cash.
  • Visual merchandising and store display.
  • Daily briefing and Weekly Reports to review sales figures and take proactive measures to ensure stores targets are met.


ABOUT YOU :


  • 5 - 8 years experience in customer service in the hospitality sector. Any experience in retail is a bonus.
  • Bachelor’s degree with Exceptional communication skills, both written and verbal
  • Proficient in MS Office – Excel, Word and email.
  • Customer service oriented with a natural desire to care for the needs of others
  • Deep desire to put drive & effort into your work
  • Knowledge and passion for men's fashion and style trends, men's tailoring, pattern design, garment alterations, and seasonal fabrics

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