Remote Customer Support Specialist

1 week ago

thane, India beBeeCustomerService Full time

Customer Service ProfessionalWe are seeking a skilled Customer Service Professional to join our team. In this role, you will be responsible for providing exceptional customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction.ResponsibilitiesCustomer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.RequirementsExcellent communication and interpersonal skillsAbility to multitask and prioritize workload in a fast-paced environmentExperience with CRM systems and contact center technologiesA bachelor's degree or higher in a related field is preferredExperience in a customer service or contact center environment is preferredBenefitsThis role offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. You will also have access to ongoing training and development programs to enhance your skills and knowledge.Schedule (US Shifts Only)Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational ShiftsPacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational ShiftsLogistical RequirementsQuiet and brightly illuminated work environmentLaptop with a Minimum of 8GB RAM, an i5 8th-gen processor720P Webcam and HeadsetA reliable ISP with a minimum speed of 100 MbpsSmartphone

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