Home-Based Customer Service Representative

7 days ago

thane, India beBeeCustomerSupport Full time

Remote Voice Support SpecialistWe are seeking a professional who can deliver world-class customer support as a Remote Voice Support Specialist. This contract position is ideal for individuals fluent in English, comfortable working night shifts, and capable of providing high-quality support from home.Handle inbound and outbound customer calls professionally.Provide clear, polite, and accurate information to customers.Troubleshoot customer issues and document interactions.Maintain high levels of communication quality and customer satisfaction.As an Email/Non-Voice Support Specialist, you will:Respond to customer emails quickly and accurately.Resolve queries, escalate issues when necessary, and update internal systems.Maintain SLAs for response time, accuracy, and ticket closures.Key QualificationsExcellent English spoken and written communication skills.Prior BPO/Customer Support experience is a strong advantage.Comfortable working the night shift during US business hours.Must have your own laptop with Windows 11 or above, high-speed wired internet connection, quiet workspace for calls, and ability to work independently and meet performance targets.Strong customer orientation, empathy, and problem-solving skills.

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