Customer Support Specialist

2 weeks ago

thane, India beBeeCustomer Full time

Fulfill your potential in a dynamic and innovative environment where you can make a real difference.Medit provides cutting-edge 3D intraoral scanners and an all-in-one digital dentistry platform, revolutionizing the dental industry.Our team is dedicated to delivering exceptional customer support, technical expertise, and collaborative workflows between dental clinics and labs.We are looking for a skilled CX Specialist to join our team in APAC. As a key member of our support team, you will be responsible for providing technical and customer support for our products, attending events, updating support materials, and interacting with customers online and in person.Key Responsibilities:Handle service tickets via email, live chat, remote support, and phone calls for the assigned regions (India, Southeast Asia, CIS)Process English tickets from CIS, India, and Southeast Asia regionsSupport dental events and visits to local dealersCreate and update troubleshooting guidesMonitor and respond to inquiries on social media platformsRequired Skills and Qualifications:Experience using ZendeskExperience with SAP ERP systemsBasic understanding of IT infrastructure and hardware, with troubleshooting abilities (e.g., system performance checks, network connectivity issues, etc.)Experience in digital dentistry, CAD/CAM, or the dental industryOver 3 years of experience in a company engaged in B2B businessWhat We Offer:Remote work opportunitiesCompetitive compensation packageOngoing training and developmentHow to Apply:Submit your CV in EnglishSelection Process:CV Screening > Screening Call > 1st Interview > 2nd Interview > Salary Negotiation > Onboard

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