Customer Support Professional

6 days ago

kottayam, India beBeeCustomerService Full time

Job Title: Customer Service RepresentativeJob DescriptionWe are seeking a skilled customer service professional to support customer inquiries, process orders, and manage service tickets through a ticketing platform. The ideal candidate will possess strong technical understanding, excellent communication skills, and the ability to work in a deadline-driven environment.Handle customer queries through a ticketing system and provide timely, accurate responses.Review engineering drawings, layouts, and specifications to process customer orders and submittals.Enter and maintain order details in the system with high accuracy.Prepare and share reports, documentation, and customer updates.Work with internal teams to resolve issues and ensure customer satisfaction.Retrieve technical and product-related information as needed to support customer requests.Manage multiple tasks in a deadline-driven environment.Requirements:A minimum of 3-5 years of experience in customer service or technical support.Experience working with ticketing platforms or similar CRM systems.Ability to read and interpret engineering drawings, blueprints, or basic technical diagrams.Strong written and verbal communication skills.Proficiency in Microsoft Office and related software tools.Detail-oriented with strong problem-solving abilities.Qualification Required:A Bachelor's degree in Mechanical Engineering from a recognized institution.A minimum of 2-3 years of hands-on experience in product design including 2D drafting, 3D modeling, and assembly using standard engineering and CAD tools.Strong understanding of engineering drawings, layouts, tolerances, and manufacturing processes.Preferred Background:Previous experience in manufacturing, engineering products, construction materials, or industrial solutions.Key Responsibilities:Provide exceptional customer service and support through a ticketing system.Process customer orders and submittals efficiently and accurately.Maintain accurate records and documentation in the system.Communicate effectively with internal teams and customers.Benefits:Opportunity to work in a dynamic and fast-paced environment.Chance to develop and enhance technical skills and knowledge.Collaborative team environment with opportunities for growth and development.Other Requirements:Availability to work flexible hours and meet deadlines.Excellent organizational and time management skills.

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