Information Technology Service Delivery Manager

2 days ago

Mumbai, Maharashtra, India KnowledgeWorks Global Ltd. Full time

ROLES & RESPONSIBILITIES

  • Work closely with Project Owner to develop detailed project plan, monitor project progress to ensure it stay on track and meet deadline Report project status to stakeholders, and facilitate team-wise communication
  • Support and promote quality assurance goals for projects Participant in all release management cycles, including quantitative and qualitative analysis, forecast trends, identify and manage risks, etc.
  • Coach project team for Agile/Scrum methodologies and project management process implementation, actively identify process gaps and improvement opportunities, participant in continuous process improvement
  • Ensure that all projects are delivered on-time, within the scope, and within budget
  • Manage changes to the project scope, project schedule and project costs using appropriate tools and techniques
  • Measure project performance using appropriate tools and techniques,
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Meet budgetary objectives and make adjustments to project constraints based on financial analysis
  • Manage and lead cross-functional project team to ensure delivery of complex development projects
  • Process improvement in terms of adoption of Agile framework in Project Delivery
  • Closely work with and guiding the Engineering team from a feature/product development standpoint.

SKILLS & REQUIREMENTS:

  • Excellent client-facing and internal communication skills(written & verbal)
  • Solid organizational skills including attention to detail and multitasking skills.
  • Solid understanding of Agile/Scrum methodologies, Project Management, Software Development Life Cycle, Software Quality Assurance methodologies, familiar with project management tools and bug/issue tracking system
  • Experience in using Agile performance metrics to drive accountability and continuous improvement. Experience in working with remote team is a must. Self-driven, detail-oriented, and organized, strong prioritization and multi-tasking skills

SKILLS & REQUIREMENTS:

  • Bachelor's Degree in an appropriate field of study or Proven working experience in project management
  • 15 years of experience

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