Advanced Technical Support Professional

5 days ago

thane, India beBeeTechnical Full time

Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to enterprise customers, troubleshooting complex issues and resolving technical problems efficiently.This is a fantastic opportunity for a skilled professional looking to make a difference in the field of procurement technology. If you have experience supporting procurement or SaaS products and are passionate about delivering excellent customer service, we want to hear from youJob Summary:The Technical Support Specialist will serve as a primary escalation point for customer-reported technical issues. They will investigate and debug issues involving platform functionality, integrations (ERP, SSO, APIs), data discrepancies, and user configuration. The ideal candidate will have strong problem-solving skills with an analytical mindset and excellent communication skills.Responsibilities:Investigate and debug issues related to platform functionality, integrations, data discrepancies, and user configurationCollaborate with engineering and product teams to escalate and resolve bugsCommunicate effectively with customers to ensure timely resolution of issuesParticipate in regular customer check-ins and QBRs alongside Customer Success ManagersMonitor enterprise account health and flag potential issues before they become blockersRequirements:5+ years of experience in a technical support or similar customer-facing technical roleBachelor's degree in Computer Science, Information Technology, Engineering, or a related fieldUnderstanding of procurement, supply chain, or enterprise systemsStrong problem-solving skills with an analytical mindsetExcellent communication skillsWhy Work with Us?Join a forward-thinking, global SaaS team supporting leading enterprise customersBe part of a truly cross-functional environment collaborating closely with Product, Engineering, and Customer SuccessBuild deep expertise in procurement tech, integrations, cloud, and enterprise platforms while working on impactful problems

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