Technical Support Specialist

3 days ago


thane, India beBeeSupport Full time

Job Title: Technical Support SpecialistOur team requires a highly skilled and detail-oriented Technical Support Specialist to provide top-notch assistance to our clients via various communication channels.The successful candidate will be responsible for monitoring tools, diagnosing and resolving technical issues, and escalating complex problems to higher support levels.Key responsibilities include logging incidents, tracking open tickets, maintaining accurate documentation, and contributing to the knowledge base and standard operating procedures.This is an excellent opportunity for a motivated individual to join our team and grow in their career as an IT professional.About the Role:We are seeking an experienced IT professional with exceptional communication and problem-solving skills.Candidates should have a strong ability to work under pressure, manage multiple tasks, and maintain high-quality service delivery.A bachelor's degree in computer science or a related field is preferred, along with relevant vocational training or experience in ticketing tools like Jira Service Desk.Previous expertise in IT infrastructure and service management is beneficial, but not required.Benefits:Ongoing training and development opportunitiesA dynamic and supportive work environmentFlexible working arrangements and a competitive salary packageOpportunities for growth and advancement within the companyHow to Apply:To apply for this exciting opportunity, please submit your resume and cover letter outlining your qualifications and experience.Shortlisted candidates will be contacted for further assessment and interview processes.



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