Software Solutions Support Professional

7 days ago

thane, India beBeeSupport Full time

Job Overview:We are seeking a highly skilled Software Solutions Support Professional to join our team. In this role, you will play a critical part in ensuring the smooth operation of our software solutions.The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving issues related to our software products.You will also be responsible for collaborating with our engineering team to identify and resolve technical issues, as well as working closely with other stakeholders to ensure that our software solutions meet the needs of our customers.Key Responsibilities:Respond to customer inquiries and provide timely and effective technical support.Debug and troubleshoot issues related to our software products, identifying root causes and implementing resolutions.Collaborate with our engineering team to develop and implement new software solutions and enhancements.Analyze and improve existing processes and procedures to optimize software performance and efficiency.Stay up-to-date with industry trends and emerging technologies to inform strategic decision-making.Requirements:Minimum 3 years of experience in software development or technical support.Proven track record of successfully troubleshooting and resolving complex technical issues.Excellent communication and interpersonal skills, with ability to work effectively with cross-functional teams.Familiarity with cloud computing platforms, including Kubernetes and Docker.Strong problem-solving skills, with ability to analyze complex technical issues and develop effective solutions.Bachelor's degree in Computer Science, Information Technology, or related field.Additional certifications in Linux, Cisco, and Network and Information Security are a plus.

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