Global Community Outreach Coordinator
4 days ago
Strategic Communications SpecialistThe Strategic Communications Specialist plays a pivotal role in fostering engagement and clarity across the globe. This position requires exceptional English language skills, flexibility to work diverse shifts for continuous coverage, and the ability to interact with high-level stakeholders.Key ResponsibilitiesCommunity Engagement: Create, manage, and monitor community posts to promote global awareness and foster meaningful interactions.Strategic Communications: Develop and execute communication strategies for internal and external stakeholders, encompassing crisis communications, general awareness campaigns, and executive/leadership communications.Content Creation: Craft concise, accurate communications, including knowledge base articles, Wiki content, processes, best practices, and presentations.Internal Content Management: Develop and maintain internal site content, ensuring organizational accuracy, consistency, and brand alignment.Document Control: Establish a robust library for document control, team collaboration, and external socialization for the communications team.Training Resource Development: Provide key business partners with information and recommendations to support the development and implementation of training resources and plans.Process Simplification: Translate complex processes and procedures into clear, understandable language, workflows, and step-by-step instructions.Cross-Project Coordination: Identify intersection points across multiple projects and teams to maximize efforts and consolidate communications, reducing noise and improving clarity.Operational Efficiency: Seek and communicate opportunities for process improvement while documenting content, collaborating with subject matter experts (SMEs) and managers.Audience Adaptation: Tailor content to fit the needs of different audiences, applying critical thinking to ensure communications meet standards and are contextually appropriate.QualificationsBachelor's degree required.Experience: 5–7 years of experience in communications, content creation, or related roles, with a proven track record of managing community posts and presenting policies and procedures on a global scale.Project Management: Demonstrated project management skills with a proven ability to drive results.Stakeholder Engagement: Ability to analyze stakeholder needs, resolve conflicts, and communicate decisions in a timely and effective manner.Global Program Support: Experience managing requests and concerns from regional and local partners to ensure the success of global programs.Leadership: Demonstrated leadership skills, including experience working in a cross-functional or cross-pyramid capacity.Communication: Excellent English communication skills—written, verbal, and presentation—with the ability to engage with complex, high-level stakeholders.Analytical Skills: Strong analytical and critical thinking abilities.Motivation: Highly motivated, positive attitude, and able to work independently as well as collaboratively in a team environment.Technical Proficiency: Proficient with Microsoft Excel, Outlook, Word, and PowerPoint.Flexibility: Willingness and ability to work flexible hours, including nights, weekends, and holidays, to support 24/7 operations.This role is ideal for a communications professional who thrives in a dynamic, global environment and is passionate about driving engagement, clarity, and operational excellence through strategic communications and community posts.
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