Senior Incident Resolution Specialist

4 days ago


bangalore, India beBeeExpert Full time

Job OpportunityMain Responsibilities:Manage incident queues to ensure timely acknowledgement and resolution.Achieve service level agreements by resolving incidents, service requests, and tickets promptly.Identify repetitive tasks and automate processes to reduce ticket volumes and improve efficiency.Collaborate with internal and external stakeholders to deliver high-quality services.Required Skills:Lotus Notes/Domino applications expertise.Proficiency in Lotus Script Language.Javascript knowledge.Formula language skills.About the Role: As a leading provider of consulting services, we offer exceptional support and deployment services for Lotus Notes/Domino applications.



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