Incident Manager
6 days ago
SourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident management knowledge base.Manage every aspect of incident management which includes but not limited to ticket monitoring, assignments, escalation management, providing support/resolution with in SLA and most importantly ticket tracking, reporting and analytics using SQL and JQL queries.Timely handling of P1/P2 -Business-critical issues and managing customer escalations to resolution, following standard processes, documentation and reporting.Requirement:Driving the zoom/collaboration calls with Reporters/SREs/OEMs/Vendors for effective and speedy resolution. Act as the primary point of contact for all platform operational incidents.Improve number of issues closed, problem resolved, average time to resolve issue, average time between issues, time taken to provide WA/Temp Fix.Problem Management: identifying repetitive issues, and driving the RCA with a permanent fix, which results in timely delivery and quality of service.Sound knowledge and experience cloud infrastructure project or operations especially CVIM and K8s cloud platform.Expert level knowledge in incident management reporting like incident trend, RCA categorization for multiple review meetings like (weekly KPI, bi-weekly/monthly/qtrly/yearly reviews with BU head/CTO).Must be ITIL certified or able to understand complete ITSM framework for effective incident management and other aspects of ITSM like access/release/change/problem management.Basic understanding of Linux and Kubernetes.Drive end-to-end solution/resolution of the Issue raised by the Application team and managing inventory of all the known errors.Qualifications:Bachelor’s degree in Computer Science, Information Technology, or a related field.Proven experience in incident management, preferably in a platform operations environment.Strong understanding of ITIL or other incident management frameworks.Excellent problem-solving and analytical skills.Ability to work effectively under pressure and manage multiple priorities.Strong communication and interpersonal skills.Experience with incident management tools and ticketing systems (e.g., ServiceNow, JIRA).Knowledge of platform technologies and infrastructure (e.g., cloud services, databases, networking) is a plus.Preferred - Female
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Incident Manager
5 days ago
bangalore, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience. Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident management...
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Major Incident Manager
2 weeks ago
bangalore, India Tata Consultancy Services Full timeTCS hiring!! Role: MIM Location: Bangalore Experience: 4-6 Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major...
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Major Incident Manager
2 weeks ago
bangalore, India Tata Consultancy Services Full timeTCS hiring!! Role: MIM Location: Bangalore Experience: 4-6 Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major...
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Major Incident Manager
1 week ago
Bangalore Rural, Gurugram, Vadodara, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob descriptionMajor incident management who will responsible for the end-to-end management of all IT major incidents including stakeholder management, escalation management, supporting technical teams in providing a fix (permanent or workaround) in order to restore the business impact.Main responsibilitiesMajor Incident Management who will be responsible...
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Manager - Incident Response
2 weeks ago
bangalore, India UnitedLex Full timePosition title: Manager Job Location: Bangalore Shift timing: 8:30AM – 5:30PM Role and responsibilitiesResponsible for overall performance and management of the team assignedResponsible for 2-3 projects, concurrentlyPeople management that includes responsibility of performance evaluation, training, discipline, career pathing of all team membersProactive...
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Manager - Incident Response
6 days ago
Bangalore, India UnitedLex Full timePosition title: Manager Job Location: Bangalore Shift timing: 8:30AM - 5:30PM Role and responsibilities Responsible for overall performance and management of the team assigned Responsible for 2-3 projects, concurrently People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members Proactive...
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Manager - Incident Response
2 weeks ago
Bangalore, India UnitedLex Full timePosition title: Manager Job Location: Bangalore Shift timing: 8:30AM – 5:30PM Role and responsibilities Responsible for overall performance and management of the team assigned Responsible for 2-3 projects, concurrently People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members...
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Cyber Incident Handler
2 days ago
bangalore, India 3Columns Full time3Columns is a specialist cybersecurity firm that delivers a wide range of services, including security assurance, security governance, professional services, and managed services. Solutions include managed security services, offensive security services, cybersecurity consulting, and professional services to help customers deploy all the necessary controls....
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Incident Manager
2 weeks ago
Bangalore, India ABB Full timeAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Digital Platform...
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Hiring for Incident Manager in MNC
18 hours ago
Bengaluru/bangalore Gurgaon, India Sunlit Consultants Full time ₹ 40,00,000 - ₹ 80,00,000 per yearJob Description:Deliverables Achieve defined R&R in terms of: · Closure · SLA · CSAT score · Calls StatsTitle Associate L1Job Description We are looking for a dynamic incident manager to join our IT Service Management team in Gurgaon. In this role, you will be leading the reported incidents to resolution, send related communications and documenting the...