Senior Client Relationship Manager

6 days ago

gurugram, India beBeeSuccess Full time

Job OverviewThe Customer Success Manager role is a vital position that requires a strong ability to build and maintain long-term relationships with clients. The ideal candidate will have 1-2 years of experience in a similar role, preferably in a SaaS or PaaS organization.Key Responsibilities:Account mapping and relationship building with key stakeholders.Renewal, retention, and monitoring client usage of products.Developing and executing marketing strategies to educate clients about new products and initiatives. Serving as the primary point of contact for customers and internal teams.Ensuring timely and successful delivery of products and solutions according to client needs and objectives.Handling high-severity requests or issue escalations as needed.Collaborating with cross-functional teams to manage requirements such as invoicing.Requirements:Proven track record in customer success or similar roles.Excellent communication and interpersonal skills.Strong problem-solving and negotiation abilities.A customer-centric approach that drives results.Ability to network and build strategic relationships.Capacity to work in a fast-paced startup environment.Relevant degree from a reputable institution.Benefits:The successful candidate will have opportunities to grow professionally, develop their skills, and be part of a dynamic team.What We Offer:A chance to make a real impact on our clients' success.A collaborative and supportive work environment.Ongoing training and development opportunities.

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