IT Service Delivery Manager
4 days ago
IT Service Delivery ManagerThe IT Service Delivery Manager is responsible for overseeing the efficient and effective management of IT problems and incidents to minimize their impact on the organization.This role involves identifying root causes of issues, implementing preventive measures, and ensuring a continuous improvement process within the IT service environment.The IT Service Delivery Manager will lead cross-functional incident response teams to address incidents promptly, communicate effectively with stakeholders, and provide timely and accurate updates on the incident's status and resolution progress.They will also work closely with technical teams to facilitate the restoration of services and minimize downtime, ensure that service-level agreements (SLAs) are met or that deviations are properly communicated, and make critical decisions to expedite resolution.Additionally, the IT Service Delivery Manager will analyze incident and problem data to identify recurring issues, collaborate with Incident Management and other relevant teams to prioritize problems based on impact and urgency, conduct thorough root cause analysis, and propose and implement proactive measures to prevent known problems from recurring.Key Responsibilities:Lead incident response teamsCommunicate with stakeholdersWork with technical teamsAnalyze incident dataConduct root cause analysisImplement preventive measuresRequirements:ITIL V4 Foundation certificationAny other ITSM/relevant certification would be an added value
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Service delivery manager
4 weeks ago
Dindigul, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Director
1 week ago
dindigul, India beBeeDelivery Full timeJob Title: Service Delivery DirectorThe primary role of the Service Delivery Director is to oversee the entire service delivery process, ensuring exceptional quality and consistency. This position requires strong relationship management skills, with a focus on delivering high-value services to clients while maintaining effective communication with internal...
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Senior Quality Assurance Engineer
5 days ago
Dindigul, India Delivery Hero Full timeAbout Delivery Hero India: Delivery Hero India is part of Delivery Hero Group, the world’s leading local delivery platform. We operate in over 70+ countries worldwide, powered by tech but driven by people. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index....
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Service Delivery Leader
2 weeks ago
Dindigul, India PeopleStrong Full timeAbout the RoleWe are looking for an experienced Service Delivery Leader (SDL) to lead end-to-end Application Support operations for PeopleStrong’s HR Tech platform. The role focuses on driving SLA adherence, managing escalations, improving support processes, and delivering an exceptional customer experience.Key ResponsibilitiesLead and manage L0–L2...
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Service Delivery Associate
2 weeks ago
dindigul, India beBeeCustomer Full timeJob OpportunityWe are seeking a dedicated and customer-focused professional to join our team as a Service Delivery Associate.This role involves providing exceptional service to clients, resolving issues efficiently, and ensuring overall customer satisfaction.The ideal candidate is passionate about helping others, possesses excellent communication skills, and...
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IT Service Management Director
2 weeks ago
dindigul, India beBeeLeadership Full timeIT Service Management Leadership RoleWe are seeking a seasoned IT service management professional to lead our IT service management function.This key role will be responsible for developing and implementing strategic frameworks and processes to ensure the efficient and effective delivery of IT services across the organization.Key Responsibilities:Develop...
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Service Management Specialist
2 weeks ago
dindigul, India beBeeExpert Full timeIT Service Management ExpertManage and optimize the Freshservice platform to streamline service delivery, enhance user experience, and improve operational efficiency. Process Enhancement & GovernanceDevelop and refine IT service management processes aligned with best practices, ensuring compliance, consistency, and continuous improvement across service...
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Program Delivery Manager
2 weeks ago
dindigul, India beBeeOperational Full timeAbout Us:We're seeking a seasoned professional to oversee the operational readiness and delivery of our online learning programs.This role involves managing a team, ensuring timely course setup and maintenance, and driving process excellence in alignment with our standards.The ideal candidate will have strong operational acumen, leadership skills, and the...
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Delivering Excellence Service Manager
2 weeks ago
dindigul, India beBeeService Full timeJob Title: Service Delivery ManagerDescription:Own the key service delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, and providing generalist cyber consultancy.Key Responsibilities:Preparing and presenting client operational reporting at monthly meetings.Client SLAs and...
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Service Center Operations Manager
4 days ago
dindigul, India beBeeManagement Full timeJob Title: Customer Service Delivery ManagerJob DescriptionWe are seeking a Customer Service Delivery Manager to oversee the smooth operation of our service centers. This role involves managing a team of service center and care center personnel, ensuring excellent customer satisfaction, and maintaining high levels of performance.ResponsibilitiesEstablish and...
