Program Delivery Manager

2 weeks ago

dindigul, India beBeeOperational Full time

About Us:We're seeking a seasoned professional to oversee the operational readiness and delivery of our online learning programs.This role involves managing a team, ensuring timely course setup and maintenance, and driving process excellence in alignment with our standards.The ideal candidate will have strong operational acumen, leadership skills, and the ability to collaborate effectively with cross-functional teams.Responsibilities:Oversee the complete course readiness lifecycle, ensuring on-time and accurate setup of courses and modules.Ensure alignment to defined SOPs and quality benchmarks across all program launches.Review course configurations such as announcements, sections, and resources to maintain consistency and compliance with academic guidelines.Manage all course end activities, including closure reports, survey tracking, and completion analysis.Team Leadership:Lead and mentor a team of LMS Coordinators to drive accountability, efficiency, and quality in execution.Monitor workload distribution, performance metrics, and deliverables to ensure adherence to SLAs.Support skill development and knowledge sharing within the team to foster operational excellence.Cross-Functional Collaboration:Work closely with Program Delivery, Product, Marketing, and IT teams to ensure smooth program launches and issue resolution.Liaise with Global Partner Teams to coordinate blended course requirements and maintain partner satisfaction.Serve as the point of escalation for LMS-related challenges and coordinate timely resolutions.Process Improvement and Reporting:Identify and implement process enhancements to increase efficiency, scalability, and learner satisfaction.Track and analyse course readiness metrics, learner engagement trends, and operational performance through dashboards and reports.Collaborate with data and reporting teams to automate recurring tasks and improve visibility across teams.Key Skills and Qualifications:5+ years of experience in LMS operations, e-learning coordination, or program delivery, including 1–2 years in a supervisory or lead capacity.Strong understanding of LMS platforms (preferably Canvas) and course management workflows.Effective project management skills – ability to plan, prioritize, and track deployment changes; knowledge of Airtable will be an added advantage.Ability to negotiate timelines and support requirements effectively across multiple stakeholders.Proven ability to lead teams, manage timelines, and handle multiple priorities in a dynamic environment.Excellent communication and stakeholder management skills across global and cross-functional teams.Analytical mindset with hands-on experience in Excel, Power BI, or similar reporting tools.Process-driven with strong problem-solving skills and attention to detail.

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