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5 days ago

dindigul, India beBeeManagement Full time

Job Title: Customer Service Delivery ManagerJob DescriptionWe are seeking a Customer Service Delivery Manager to oversee the smooth operation of our service centers. This role involves managing a team of service center and care center personnel, ensuring excellent customer satisfaction, and maintaining high levels of performance.ResponsibilitiesEstablish and maintain the upkeep of service centersLiaise with store managers and sales teams for seamless service operationsEnsure customer satisfaction by resolving issues promptly and efficientlyMotivate and manage the team of service center and care center personnelMonitor and control costs/expenses within given guidelinesProvide necessary skills/training to team members based on needs and gapsEncourage the team to enhance their performance levels by identifying areas for improvementAscertain that care center personnel work in sync to support walk-in customersRequirementsStrong leadership and management skillsExcellent communication and interpersonal skillsAble to motivate and inspire a teamAbility to analyze data and make informed decisionsKnowledge of customer service principles and practicesBenefitsThis is an exciting opportunity to join a dynamic team and contribute to the growth and success of our organization. As a valued member of our team, you will have access to:Professional development opportunitiesA competitive salary and benefits packageThe chance to work with a talented and dedicated teamHow to ApplyIf you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your resume and a cover letter outlining your experience and qualifications.

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