Service Operations Manager

2 weeks ago


dindigul, India beBeeLeadership Full time

Job DescriptionThe Area Service Incharge is responsible for overseeing the entire service operations across multiple locations in Chennai, Madurai, and Puducherry.Key Responsibilities:Shortlist, onboard, certify, and evaluate partners/technicians based on set standard operating procedures.Ensure availability and manage upgrades or terminations of partners/technicians.Establish and maintain service centers, liaise with store managers and sales teams for seamless service operations.Motivate and manage a team of service center and care center personnel to ensure customer satisfaction.Deliver services as per agreed-upon targets and timelines.Mentor and counsel engineers as needed.Control call flow for on-site support services.Manage costs and expenses within defined guidelines.Requirements and Qualifications:Provide necessary skills and training to team members based on needs and gaps.Ensure care center personnel work in sync to support walk-in customers.Identify performance gaps and areas for improvement among team members and implement strategies to enhance overall performance levels.Benefits:This role offers a challenging opportunity to develop your leadership skills and contribute to the success of our organization.



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