IT Server Infrastructure, Servicenow

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

1) IT Server Infrastructure (SO)

The IT Server Specialist is responsible for designing, implementing, maintaining, and optimizing the organization's and network infrastructure. This includes ensuring high availability, security, and performance of systems to support business operations. The role requires expertise in server management, network architecture, troubleshooting, and collaboration with cross-functional teams to meet organizational goals.

Key Responsibilities

· Install, configure, and maintain physical and virtual servers (e.g., Windows Server, Linux, VMware, Hyper-V).

· Monitor server performance, availability, and capacity to ensure optimal operation.

· Perform regular backups and disaster recovery testing to safeguard data.

· Apply patches, updates, and security configurations to servers to protect against vulnerabilities.

· Manage Active Directory, DNS, DHCP, and other server roles.

Security and Compliance:

· Implement and enforce security policies, procedures, and best practices for servers and networks.

· Conduct regular vulnerability assessments and penetration testing.

· Ensure compliance with industry standards and regulations (e.g., GDPR, ISO 27001).

Required Skills & Qualifications

· Strong knowledge of server operating systems (Windows, Linux).

· Experience with virtualization technologies (VMware, Hyper-V).

· Familiarity with cloud platforms (AWS, Azure, Google Cloud)

Support and Troubleshooting:

· Provide technical support for server and network-related issues.

· Document and resolve incidents in a timely manner using ticketing systems.

· Conduct root cause analysis and implement preventive measures.

Problem-Solving:

· Ability to diagnose and resolve complex Server issues.

· Analytical mindset with a focus on root cause analysis.

Communication:

· Excellent verbal and written communication skills.

· Ability to explain technical concepts to non-technical stakeholders.

Certifications (Preferred):

· Cisco CCNA/CCNP

· Microsoft Certified: Azure Administrator Associate

· VMware Certified Professional (VCP)

Experience:

· 5-7 years of experience in server administration.

· Hands-on experience with enterprise-grade infrastructure.

Work Environment:

· On-site work model depending on organizational requirements.

· May require after-hours support during emergencies or scheduled maintenance.

· Collaboration with IT teams, vendors, and external service providers.

Key Performance Indicators (KPIs):

· Server uptime and availability.

· Incident response and resolution times.

· Compliance with security standards.

2)ServiceNow Administrator (SNOW Implementation)

We are seeking an experienced ServiceNow Administrator to perform day-to-day operations/tasks/activities of IT Service Management processes using the ServiceNow platform. The ideal candidate will have 5-8 years of relevant experience and a strong background in ITIL, process improvement, and ServiceNow Administration.

Key Responsibilities

Administer and maintain the ServiceNow platform, with a focus on IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge Management.

Configure and optimize ServiceNow workflows, business rules, UI policies, and notifications to meet business requirements.

Design, develop, and maintain reports and dashboards within ServiceNow to support operational, management, and compliance needs.

Monitor platform performance and ensure high availability, reliability, and data integrity.

Collaborate with stakeholders to gather requirements, troubleshoot issues, and implement enhancements.

Perform regular platform upgrades and patching, ensuring compatibility and security.

Manage user roles, groups, and permissions to maintain proper access controls.

Document configurations, processes, and procedures for ongoing support and knowledge sharing.

Support integration of ServiceNow with other enterprise systems as needed.

Provide end-user training and support on ITSM modules, reporting, and dashboard features.

Required Skills & Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.

5–8 years of experience as a ServiceNow Administrator, with proven expertise in ITSM modules.

Strong experience in creating and managing ServiceNow reports and dashboards.

Proficiency in ServiceNow configuration, including workflows, business rules, UI policies, and notifications.

Solid understanding of ITIL processes and ITSM best practices.

Experience with user and access management in ServiceNow.

Strong analytical, problem-solving, and communication skills.

Experience documenting technical processes and procedures.

Preferred Qualifications

ServiceNow System Administrator certification.

Experience with ServiceNow Performance Analytics.

Familiarity with ServiceNow integrations (REST/SOAP APIs).

Knowledge of scripting languages (JavaScript, GlideScript) within ServiceNow.

Experience working in large, complex enterprise environments.

ITIL Foundation certification or higher.

Experience with additional ServiceNow modules (ITOM, HRSD, etc.).

3) ServiceNow CMDB Engineer (SNOW Developer)

We are seeking an experienced ServiceNow CMDB Engineer to join our IT Service Management team. The ideal candidate will have 5–8 years of hands-on experience in ServiceNow CMDB implementation, configuration, and maintenance. This role is responsible for designing, developing, and supporting the Configuration Management Database (CMDB) and ensuring data integrity, accuracy, and compliance with organizational standards.

Key Responsibilities

Design, implement, and maintain the ServiceNow Configuration Management Database (CMDB) to ensure accurate representation of infrastructure and application assets.

Configure and customize ServiceNow CMDB modules, including Discovery, Service Mapping, and integrations with external data sources.

Develop and maintain CMDB data models, relationships, business rules, workflows, and automation scripts.

Collaborate with IT, application, and business stakeholders to gather requirements and translate them into CMDB solutions aligned with ITIL best practices.

Monitor, analyze, and improve CMDB data quality, completeness, and consistency through regular audits and reconciliation processes.

Troubleshoot and resolve CMDB-related issues, providing advanced support and guidance to other ServiceNow users.

Document CMDB processes, configurations, procedures, and standards.

Train and mentor junior team members and end-users on CMDB functionality and best practices.

Participate in ServiceNow upgrades, enhancements, and testing related to CMDB and associated modules.

Required Skills & Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.

5–8 years of hands-on experience with ServiceNow, with a strong focus on CMDB and ITSM modules.

Solid understanding of ServiceNow CMDB architecture, Discovery, Service Mapping, and integration techniques.

Proficiency in JavaScript, Glide API, and ServiceNow scripting.

Experience with data import/export, transformation, and reconciliation processes.

Strong knowledge of ITIL processes, especially Configuration Management.

Excellent analytical, troubleshooting, and communication skills.

Preferred Qualifications

ServiceNow certifications (e.g., Certified Implementation Specialist – CMDB, ITSM).

Experience with cloud infrastructure integrations (AWS, Azure, etc.).

Familiarity with other ServiceNow modules (ITOM, ITAM, SecOps).

Knowledge of data governance and data quality best practices.

Experience working in Agile/Scrum environments.

Address:

Mizuho Global Services India Pvt. Ltd,

11th Floor, Q2 Building Aurum Q Park, Gen 4/1,

Ttc, Thane Belapur Road, MIDC Industrial Area,

Ghansoli, Navi Mumbai- 400710.

Please Note : Candidates residing within 20 KMs will be preferred.

Shortlisted candidates will be invited for an interview F2F at office on 13th September, Saturday.