Technical Support Specialist

3 days ago


kolhapur, India beBeeCustomerExperience Full time

About the Role:Customer experience specialists play a vital role in delivering exceptional support to customers.Key Responsibilities:Respond to customer inquiries via various channels, including email, live chat, and phone callsProcess English-language tickets from India, Southeast Asia, and CIS regionsSupport dental events and visits to local dealershipsDevelop and update troubleshooting guides for optimal performanceMonitor and respond to customer inquiries on social media platforms in Russian and EnglishRequirements:The ideal candidate will possess strong technical skills, with experience using Zendesk and SAP ERP systems.They should also have basic knowledge of IT infrastructure and hardware, as well as over 3 years of experience in a B2B business environment.



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