Software Technical Support Specialist

3 days ago


Kolhapur, India beBeeTroubleshooter Full time

Technical Support Engineer RoleIn this position, you will work closely with the Client Success team to provide Tier-2 client support for software technical issues. You will communicate and coordinate feedback and inputs to the development team, mostly based in India.Key Responsibilities:Provide technical support to internal and external users, including customer service teams, clients, and partners.Communicate and coordinate feedback and inputs to the development team.Assist QA lead with QA activities.Troubleshoot technical issues with minimal support from the development team.Speak to internal and external customers to quickly get to the root of their problem.Propose workarounds to customers when the fix will take time to be released.Provide timely and accurate customer feedback.Follow up with clients to ensure the problem is resolved.Support the roll-out of new applications.Provide support in the form of procedural documentation.Manage multiple cases at one time.Test and evaluate new releases.Propose new ideas and out-of-the-box solutions for a smooth operational process.



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