Chief ServiceNow Architect

2 weeks ago


kannur, India beBeeServicenow Full time

ServiceNow Technical LeadJob Overview:The ServiceNow Team Lead is responsible for overseeing a team of ServiceNow professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers.Prioritizing, organizing, and managing incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements.Task allocation to team members based on skillsets, workload, and project requirements.Serving as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.Mentoring and guiding team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.Overseeing the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.Identifying opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.Key Responsibilities:Leverage knowledge of ServiceNow to improve business operations and drive digital transformation.Build and maintain relationships with key stakeholders to ensure successful project outcomes.Stay up-to-date with industry trends and best practices in ServiceNow to continuously improve skills and knowledge.Contribute to the growth and development of the ServiceNow team by sharing expertise and experience.Benefits:Award-winning company culture that fosters innovation, collaboration, and continuous learning.Opportunities for career advancement and professional growth.Competitive compensation and benefits package.



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