Principal Technology Designer

Job OpportunitySenior Technical Architect Role DescriptionA Senior Technical Architect is responsible for designing and delivering ServiceNow solutions to address specific business challenges.Key Responsibilities:Solution Design and Architecture: Engage with stakeholders to gather requirements and understand objectives. Translate business needs into technical designs and architecture for ServiceNow solutions, producing design documents that outline how the solution will be implemented on the platform.End-to-End Architecture Ownership: Own the overall ServiceNow solution architecture for assigned projects or modules. This includes designing data models, workflows, and integrations for new ServiceNow implementations or enhancements, while ensuring compatibility with existing platform configurations and enterprise architecture standards.Module Configuration and Customization: Lead the configuration and customization of ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM) to meet requirements. Oversee the development of features such as forms, workflows, business rules, client scripts, and UI pages, ensuring they are built according to best practices and are maintainable.Integration and Data Management: Design and implement integrations between ServiceNow and other systems (such as identity management, ERP, CRM, monitoring tools). Utilize integration tools and APIs (REST/SOAP, IntegrationHub, MID Server) to enable data exchange and ensure the ServiceNow solution fits into the broader IT landscape without silos.Technical Leadership in Projects: Act as the technical lead for ServiceNow implementation teams. Provide guidance to developers and administrators, resolve design questions, and make decisions on trade-offs. Ensure that the build/configuration aligns with the approved architecture and that quality standards are met through code reviews and testing oversight.Testing and Quality Assurance: Collaborate with QA teams and end-users to develop test plans for ServiceNow solutions. Participate in system testing and user acceptance testing, verifying that the solution meets functional requirements and performance expectations. Address any defects or issues in the design by adjusting configurations or recommending improvements.Deployment and Support Transition: Plan and coordinate go-live activities for new ServiceNow features or modules, ensuring minimal disruption to business operations. Create documentation (architecture docs, configuration guides, support playbooks) for the implemented solutions. Conduct knowledge transfer and training sessions for operational teams to ensure they can effectively use and maintain the ServiceNow solution post-deployment.Post-Implementation Optimization: Monitor solution performance and adoption after rollout. Proactively identify opportunities for improvement – for example, streamlining workflows, enhancing user interface, or automating additional processes. Provide recommendations and implement updates or refinements to continually optimize the value delivered by the ServiceNow solution.Compliance with Standards and Best Practices: Ensure that all solutions adhere to ServiceNow best practices and coding standards. This includes maintaining the integrity of the ServiceNow platform by avoiding over-customization, leveraging out-of-the-box functionality where possible, and ensuring upgrades will be smooth. The Solution Architect also contributes to developing internal best practice guides and reusable solution patterns for ServiceNow.Collaboration and Communication: Work closely with project managers, business analysts, and other IT teams throughout the project lifecycle. Communicate architecture decisions and status updates to stakeholders. Coordinate with the ServiceNow Platform Owner to ensure solutions are aligned with the overall platform strategy.