Technical Support Specialist

5 days ago


visakhapatnam, India beBeeTechnical Full time

Job OverviewWe are seeking a skilled professional to provide Level 2 technical support for platform incidents and service requests.The ideal candidate will assist in setup, configuration, and deployment activities across various business units.This role requires collaboration with internal IT and business teams to implement and maintain integrations with CRM and other enterprise tools (e.g., Salesforce, ServiceNow).Responsibilities include managing and resolving escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards.The successful candidate will also support prompt engineering and AI-driven workflow optimization, if applicable.They will collaborate with support teams for escalations or advanced issue resolution.Documentation of processes, configuration changes, and best practices is essential.Providing periodic reports on performance metrics, issues, and resolutions is also required.Maintaining compliance with security, privacy, and operational standards is crucial.



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