ERP Technical Specialist

6 days ago

visakhapatnam, India beBeeSupport Full time

ERP Support SpecialistWe are seeking an experienced ERP Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers via phone, email, and remote access.The ideal candidate will have excellent analytical and problem-solving skills, with the ability to work in a fast-paced environment. You will also be required to possess strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.Key Responsibilities:Provide timely and effective technical support to customers via various communication channelsAnalyze complex technical issues and provide solutions or escalate to engineering staff as neededDevelop and maintain knowledge base articles and documentation to support customer inquiriesCollaborate with sales and product teams to ensure seamless handoffs and meet customer expectationsStay up-to-date with new technologies and software releases to maintain expert-level knowledgeRequirements:Experience working in a technical support role, preferably in a start-up environmentStrong analytical and problem-solving skills, with the ability to troubleshoot complex technical issuesExcellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholdersKnowledge of ERP systems, database structures, and data analysis toolsProficiency in Microsoft Office, particularly Excel and SQLAbility to work in a fast-paced environment, with multiple priorities and deadlinesWhat We Offer:A competitive salary and benefits packageOpportunities for professional growth and developmentA collaborative and dynamic work environmentFlexible work arrangements, including remote work optionsHow to Apply:If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].

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