Service Delivery Manager
2 days ago
Company Profile:3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customer deploy all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response. About the Role: We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis. You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, provide generalist Cyber consultancy, be “application aware” and assist with uncovering growth opportunities with the client through new or product upgrades.This role is focused on delivering SOC service for our customers. Experience with SOC, SIEM, and understanding of Cyber security are very important for this role.A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.Key ResponsibilitiesPreparing and presenting client operational reporting at monthly meetingsClient SLAs and Reporting (including driving enhancements)Ensure L1 and L2 analysts are meeting SLA and following the procedures.Great report writing skills.Onboarding of new Clients. Continuously improve operations and client engagement.Continual Service Improvement Plans (CSIP) for client patchDevelop a deep understanding of the client’s business including orchestration of strategic business planning, roadmaps and workshops Risk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor incident management Skills and Experience:Minimum of 5 years work experience in Service Management Experience in Deliver Cyber of SOC (Security Operation Centre ) service is very importantExperienced working in an MSP environmentITIL Service Management accreditationProven experience with Incident response.Strong working knowledge of ITSM service delivery concepts Demonstrated ability to position and present at a C-suite level Demonstrated ability to lead and collaborate with a multi-disciplined teamDemonstrated skills in time management ·Strategic thinking with a get-up-and-go attitudeA willingness to work and adapt to a fast-growing & changing environment.Self-sufficiency and a high degree of autonomy.Ability to work within a team and achieve results through others Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.Lead the incidents to resolution. DesirableCommercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security).Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)This role is focused on delivery of SOC service for our customer. Experience with SOC, SIEM and understanding of Cyber security is very important for this role. Candidate with no SOC, SIEM or Cyber experience will not be selected for this role
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IT Service Delivery Manager
4 days ago
Bangalore, India HGS Full timeResponsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance...
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Service Delivery Manager
5 days ago
bangalore, India Intertec Softwares Pvt Ltd Full timeJOB TITLE: Service Delivery Manager - MBAJOB PURPOSE: To Manage Dynamics 365 finance and operations Implementation and SupportQUALIFICATION: BE/BTech/B.Sc./DiplomaEXPERIENCE: YearsCERTIFICATIONS: MANDATORY (CAPM/ PMP/ PRINCE2); DESIRABLE (AGILE, SCRUM)MANDATORY TRAININGS ATTENDED: Risk Management, EPM, Project Planners, ITSMREPORTING TO:...
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IT Service Delivery Manager
5 days ago
bangalore, India HGS Full timeResponsibilities:Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards: Create and enforce service delivery standards and processes.Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.Performance Monitoring:...
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Manager Service Delivery
4 weeks ago
Bangalore, India ReSource Pro Full timeDear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
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Manager Service Delivery
1 week ago
Bangalore, India ReSource Pro Full timeDear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
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Bangalore, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Manager Service Delivery
2 weeks ago
bangalore, India ReSource Pro Full timeDear Aspirant,We are ReSource Pro Operational Solutions Private Limited, BangaloreAbout Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
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Service Delivery Manager
2 weeks ago
bangalore, India Publicis Sapient Full timeWe are looking for a seasoned Senior Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams in IT Operation Services offered to various clients. You would have had proven success in building and leading technology teams for technology...
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Service Delivery Manager
2 weeks ago
bangalore, India Publicis Sapient Full timeWe are looking for a seasoned Senior Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams in IT Operation Services offered to various clients.You would have had proven success in building and leading technology teams for technology...
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Service Delivery Manager
6 days ago
Bangalore, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
