Technical Support Specialist

21 hours ago


mangalore, India beBeeSoftware Full time

About Our TeamWe are a product-based organization dedicated to capitalizing on the evolution of new technologies and the opportunities they present.Our goal is to create a smart, adaptable, driven team who want to grow, learn, innovate, dream and build cool things.Awards & Accolades We have been recognized by prominent industry leaders as a 'Future Ready Organization' for implementing flexible, resilient organizational processes that allow us to thrive in today's market.Key ResponsibilitiesEfficiently understand and escalate complex technical issues to engineering staff.Advanced technical knowledge of mobile and web applications.Update technical documents accurately.Train customers on how to install and use our products via web conferencing.Support sales with after-sale customer support, including sending relevant documentation and information to customers, ensuring that the product implementation is progressing according to schedule.Knowledge of support ticketing tools such as Jira and Confluence for documenting.Provide technical support to customers via phone and email.Solve technical issues with our products by using available resources.Accurately process and record support and training interactions.Enjoy working in a technically challenging environment that allows you to show your creativity and problem-solving abilities.Have an inquisitive and open mind, enjoy learning about new technologies and demonstrated ability to provide rapid solutions to complex problems.Experience working directly with user/customer base, with ability to have a positive impact on activities from a distance.Rapidly learn field service management and ERP system space.Understand product integrations.Maintain strong customer relationships.Be open to wearing multiple hats and flexible to change when required.Qualifications & Education RequirementsExperience working in a start-up environment.Experience in technical support, software industry A MUST and experience doing remote support.Proven analytical and problem-solving abilities and adaptability, attention to details and organizational skills.Knowledge of ERP system.Advance knowledge of MS SQL.Advanced knowledge of Excel.Knowledge of database structure.Knowledge of JIRA service desk or similar software.Good knowledge of creating a knowledge base using various visual tools.At a minimum holds a bachelor's degree in MIS with accounting, or a related field of study, with at least 2-3 years of application support experience.Must have advanced knowledge of accounting and/or accounting software and Payroll software.Must have strong verbal and written English skills (Customers located in the US and Canada).



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