Technical Support Specialist

2 days ago

mangalore, India NIKSUN Full time

Job Title: Junior Engineer, Technical Support, tier 2 NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.Key responsibilities: Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which youEngage with NIKSUN's clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.Maintain updates flowing to customers regarding incident resolution efforts at all times.NIKSUN Cloud support operates 24x7x365, you'll be required to work on a shift schedule including day, night, weekends, and holidays.Requirements:Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).Must have 1 year of experience testing and maintaining software products.Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.Experience in providing technical support to Global clients.Excellent problem-solving and communication skills.Ability to provide step-by-step technical help, both written and verbal.Hands-on experience with Windows/Linux OS environments.Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.Looking for immediate joiners Required Skills and traits:Experience providing technical support to Global clientsExcellent problem solving and communication skills.NIKSUN encourages teamwork, collaboration, and knowledge sharing.Mentor other team members and push the team for success.Professional Requirements:Bachelor's Degree in computer science or equivalent software engineering discipline.Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

  • Technical Support Specialist

    2 days ago

    mangalore, India beBeeSoftware Full time

    About Our TeamWe are a product-based organization dedicated to capitalizing on the evolution of new technologies and the opportunities they present.Our goal is to create a smart, adaptable, driven team who want to grow, learn, innovate, dream and build cool things.Awards & Accolades We have been recognized by prominent industry leaders as a 'Future Ready...

  • Technical Support Specialist

    2 days ago

    mangalore, India beBeeTechnical Full time

    Job Title: Technical Support SpecialistJob Description:This is a 6-month contract role requiring remote work across Pan India. The ideal candidate will have strong experience in Oracle EBS R12 technical support, proficiency in SQL/PLSQL, Oracle Forms, and Oracle Reports.Required Skills & Qualifications:Candidates must demonstrate 3-4 real production ticket...

  • Technical Support Specialist

    2 days ago

    mangalore, India beBeeTechnologist Full time

    Key Responsibilities:Communicate effectively with customers through various channels.Conduct mid-level and advanced troubleshooting for issues across Managed Services team services.Engage directly with customers to assess the quality of service and provide regular overviews.Support incident managers for critical "P1" issues, ensuring timely customer updates...

  • Customer Service and Technical Support Professional

    2 days ago

    mangalore, India beBeeTechnical Full time

    Job Description:We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch support to end-users via various communication channels.Your primary focus will be on qualifying and opening tickets for remediation of events, triaging tickets to respective teams, and regularly...

  • Senior Technical Support Specialist

    2 days ago

    mangalore, India beBeeExpertise Full time

    Technical Support ExpertWe are seeking a skilled professional to drive customer satisfaction and process improvement across global teams.Provide advanced technical support and product expertise to our most valued customers.Lead-level III technical expert working on key customer accounts.Responsibilities:Conduct thorough analysis, debugging, and...

  • Tier 1 Support Specialist

    6 days ago

    Mangalore, Karnataka, India Bose Professional Full time ₹ 25,00,000 - ₹ 50,00,000 per year

    Company Overview: Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. As we continue to expand our team, we are seeking a Tier 1 Support Specialist to join us on our...

  • Academic Support Specialist

    2 days ago

    mangalore, India beBeeAssessor Full time

    Academic Support Specialist OpportunityWe are seeking a dedicated, detail-oriented Academic Support Specialist to join our education team remotely. You will play a vital role in supporting learners across our Level 5 and Level 7 programmes, ensuring they receive high-quality assessment, guidance, and academic support throughout their studies.As an Academic...

  • Customer Support Specialist

    2 days ago

    mangalore, India beBeeSupport Full time

    As a Customer Support Specialist, you will play a vital role in ensuring the success of our organization by providing exceptional customer service.The ideal candidate will be responsible for handling customer inquiries, resolving issues, and delivering solutions that exceed customer expectations.This is an excellent opportunity to join a dynamic team and...

  • Technical Support Specialist

    2 days ago

    mangalore, India beBeeSupport Full time

    Oracle Technical Support Professionals are highly skilled and experienced in providing end-to-end technical support for Oracle EBS R12 across multiple modules in Supply Chain and Manufacturing domains.Key Responsibilities:Technical Support: Provide timely and effective technical support to internal customers, resolving production issues across various Oracle...

  • Technical Support

    1 week ago

    Mangalore, Karnataka, India Unify CX Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description: Technical Support EngineerRole: Technical Support EngineerDesignation: Junior AssociateWork Location: MangaloreShift: 9 hours per day, with shift changes every month.About UsUnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer...