BPO Sales Process

2 weeks ago

vashi, India Wings Global Services Full time

Company OverviewWings Global Services is a trailblazer in engineering innovation, known for seamlessly integrating automation with cross-sectoral expertise. With a focus on operational excellence, we serve diverse industries including oil & gas, manufacturing, IT, and construction. Based in Mumbai, we are dedicated to cultivating future-ready talent through experiential learning and advanced solutions, ensuring alignment with industry needs and sustainable progress. Learn more at Job OverviewWe are seeking a motivated individual for the role of BPO Sales Process in our Vashi, Navi Mumbai location. This is a full-time, day shift position, perfect for freshers. The role involves engaging potential clients through various channels and promoting our services effectively. Candidates with 0 to 1 year of experience are welcome to apply, and this role offers an excellent opportunity to grow within our innovative company.Qualifications and SkillsProficiency in cold calling, enabling effective communication and persuasion with potential clients (Mandatory skill).Expertise in upselling techniques to enhance customer interaction and increase sales opportunities (Mandatory skill).Experience with CRM software to manage and analyze customer interactions and data throughout the customer lifecycle.Ability to generate leads and identify potential business opportunities by reaching out to clients.Skill in customer retention strategies, focusing on maintaining a strong, ongoing relationship with existing clients.Competency in MS Excel for organizing, analyzing, and presenting sales data efficiently.Capability to manage the sales pipeline, tracking progress and identifying areas for improvement.Strong interpersonal and communication skills, aiding in effective negotiation and relationship building.Roles and ResponsibilitiesConduct cold calls to potential clients, introducing our services and generating interest in our offerings.Utilize upselling techniques to promote additional products or services to existing customers.Maintain accurate records of customer interactions and transactions using CRM software.Identify and follow up on leads to convert them into sales opportunities.Develop and maintain strong relationships with clients through regular follow-ups and excellent service.Use MS Excel to track sales data and progress, reporting findings to the management team.Collaborate with team members to improve sales strategies and achieve company targets.Continuously learn about industry trends and company products to enhance sales effectiveness.

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