International BPO REPRESENTATIVE

11 hours ago

Vashi Navi Mumbai Maharashtra, India Comtrek Digital Full time ₹ 3,60,000 - ₹ 5,40,000 per year

International BPO Executive. (Work From Home)

MINIMUM 1 YEAR of EXPERIENCE in INTERNATIONAL OUTBOUND COLD CALLING

Australian Process (Fixed Shift - MONDAY - FRIDAY) 6:30 am - 3:30 pm

Job Description : AUSTRALIA OUTBOUND Cold calling - LEAD GENERATION / Appointment Setter, DESIGNATION : International BPO Sr. International BPO Sr. REP.

YEARS OF EXPERIENCE : 2+ years in International outbound cold calling.

Comtrek Digital is a technology-enabled BPO company specialising in customer engagement, Outbound Sales and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities :

  • Client/Customer/People Management
  • Drive Performance in the LEAD GENERATION - APPOINTMENT SETTING
  • Manage the daily team activities and ensure the daily operations run smoothly.
  • Drive Team adherence and manage monthly scheduling.
  • Generating 2 hot leads with the decision maker daily.
  • Cold calling Australian Business and convincing them to speak to Operation and Sales team in Australia - Via phone call or Face to Face meeting.
  • Drive Continuous Improvement in the team along with metrics improvement
  • Performance management and appraisals for the entire Team.
  • Present Weekly Reviews to the Management on key deliverables.
  • One-One with the team and scheduled Monthly Team meetings.
  • Knowledge management for the team and quality control
  • Responsible for people/employee career development
  • Manage Attrition as per process / organization standards

Key Skills and knowledge:

  • Graduate with minimum 2 years of experience in INTERNATIONAL BPO sector.
  • Managing Telesales process B2b Outbound Lead Generation
  • Ability to drive Sales numbers in the team
  • Excellent verbal and written communication skills.
  • Should be willing to work in shifts along with the team in customer business time.
  • Overall should be a good team player with willingness to learn and drive to achieve.
  • Practice and focused on Metrics.
  • Good Excel skills and Reporting knowledge
  • Awareness of SLA/SLO Metrics

Job Type: Full-time

Pay: ₹25, ₹45,000.00 per month

Benefits:

  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • International voice process: 1 year (Required)

Location:

  • Vashi, Navi Mumbai, Maharashtra (Required)

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