Unit Sales Manager
2 weeks ago
Key Responsibilities
Lead and manage large teams handling customer service, sales, and retention in the banking voice process.
Drive customer satisfaction (CSAT), Net Promoter Score (NPS), and First Call Resolution (FCR).
Develop and execute strategies to improve sales conversions, cross-selling, and upselling.
Implement effective customer retention practices to reduce churn and strengthen loyalty.
Ensure compliance with all banking regulations and organizational policies.
Monitor key performance metrics, analyze trends, and provide actionable insights.
Collaborate with senior stakeholders to align process performance with business goals.
Handle high-level escalations while ensuring seamless customer experiences.
Required Skills & Competencies
Excellent leadership, team management, and stakeholder management skills.
Strong communication and interpersonal skills.
Proven track record in customer service, sales, and retention within the banking/BFSI or BPO voice process domain.
Target-driven with the ability to deliver results under pressure.
Analytical and problem-solving mindset.
Job Type: Full-time
Pay: ₹200, ₹270,000.00 per year
Experience:
- Customer support: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
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