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Unit Sales Manager

2 weeks ago

Vashi Navi Mumbai Maharashtra, India Patel Family Office Full time ₹ 2,00,000 - ₹ 2,70,000 per year

Key Responsibilities

  • Lead and manage large teams handling customer service, sales, and retention in the banking voice process.

  • Drive customer satisfaction (CSAT), Net Promoter Score (NPS), and First Call Resolution (FCR).

  • Develop and execute strategies to improve sales conversions, cross-selling, and upselling.

  • Implement effective customer retention practices to reduce churn and strengthen loyalty.

  • Ensure compliance with all banking regulations and organizational policies.

  • Monitor key performance metrics, analyze trends, and provide actionable insights.

  • Collaborate with senior stakeholders to align process performance with business goals.

  • Handle high-level escalations while ensuring seamless customer experiences.

Required Skills & Competencies

  • Excellent leadership, team management, and stakeholder management skills.

  • Strong communication and interpersonal skills.

  • Proven track record in customer service, sales, and retention within the banking/BFSI or BPO voice process domain.

  • Target-driven with the ability to deliver results under pressure.

  • Analytical and problem-solving mindset.

Job Type: Full-time

Pay: ₹200, ₹270,000.00 per year

Experience:

  • Customer support: 1 year (Required)

Shift availability:

  • Day Shift (Preferred)

Work Location: In person