Glood.AI - Personalization & Experience For Shopify | Customer Success Manager
5 days ago
Join Our Dynamic Team
At Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we want to hear from you
About the Role
As a Customer Success Manager at Glood.AI, you will own the post-sales customer journey. You’ll work closely with our clients, guiding them through onboarding, ensuring they maximize the platform’s benefits, and driving retention and growth. You’ll act as the voice of the customer, collaborating with internal teams to enhance the customer experience and deliver exceptional value.
Responsibilities
- Onboarding & Engagement: Lead new customer onboarding to ensure a smooth transition to the platform and alignment with their goals.
- Relationship Management: Conduct regular syncs with large brands and strategic clients to discuss progress, gather feedback, and share updates.
- Feature Promotion: Educate customers on new features and functionality, helping them leverage the platform to its fullest potential.
- Customer Advocacy: Be the voice of the customer within Glood.AI, ensuring their feedback informs product development and strategic decisions.
- Retention & Expansion: Identify upsell and cross-sell opportunities while working proactively to prevent churn.
- Issue Resolution: Work closely with the support team to resolve customer issues promptly and effectively.
- Reporting & Insights: Analyze customer usage data, generate reports, and provide actionable insights to improve customer satisfaction and engagement.
- Process Improvement: Continuously refine customer success processes to enhance efficiency and impact.
Qualifications
- 2+ years of experience in customer success, account management, or a similar client-facing role, preferably in SaaS or eCommerce.
- Exceptional communication and relationship-building skills.
- Proficiency in CRM tools (e.g., Intercom, HubSpot) and analytics platforms.
- Ability to interpret data and generate actionable insights to enhance customer experience.
- Strong problem-solving skills and a customer-first mindset.
- Proven ability to manage multiple accounts and prioritize tasks effectively.
Preferred Qualifications
- Experience with Shopify or other eCommerce platforms.
- Knowledge of the SaaS business model and customer retention strategies.
- Technical aptitude to understand and explain product features and integrations.
- Familiarity with tools like Google Analytics, Intercom, or similar customer engagement platforms.
- Experience in a startup or high-growth environment.
Benefits
- Apple Devices 💻
- On-site work setup 🏢 with flexible working hours and remote working options 🏡 🗺️
- Opportunities to meet and collaborate with awesome team members from all over the world 👋
- Work with a small and high-growth team 🚀
- Continuous learning opportunities and professional development support
- Competitive salary and equity options
Apply Now
If you are a customer-focused professional with a passion for driving success and building long-lasting relationships, we want to hear from you. Join us at Glood.AI and help us shape the future of eCommerce. Apply today and be part of our exciting journey
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gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction,...
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gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, we are dedicated to transforming the eCommerce experience for Shopify store owners. Our mission is to empower businesses with tools that drive growth and innovation. We are seeking a passionate and skilled Partnership Manager to join our team and help build and nurture strategic collaborations that enhance our platform’s...
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gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, we are dedicated to transforming the eCommerce experience for Shopify store owners. Our mission is to empower businesses with tools that drive growth and innovation. We are seeking a passionate and skilled Partnership Manager to join our team and help build and nurture strategic collaborations that enhance our platform’s...
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gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction,...
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gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, we’re transforming the eCommerce experience for Shopify store owners. Our mission is to empower businesses with cutting-edge tools that drive growth and success. We’re looking for a passionate and results-driven Sales Executive to join our team and take ownership of our sales efforts. If you thrive on building...
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gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, we’re transforming the eCommerce experience for Shopify store owners. Our mission is to empower businesses with cutting-edge tools that drive growth and success. We’re looking for a passionate and results-driven Sales Executive to join our team and take ownership of our sales efforts. If you thrive on building...
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gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood.AI, we’re transforming the eCommerce experience for Shopify store owners. Our mission is to empower businesses with cutting-edge tools that drive growth and success. We’re looking for a passionate and results-driven Sales Development Representative(SDR) to join our team and take ownership of our sales efforts. If you...
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gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood.AI, we’re transforming the eCommerce experience for Shopify store owners. Our mission is to empower businesses with cutting-edge tools that drive growth and success. We’re looking for a passionate and results-driven Sales Development Representative(SDR) to join our team and take ownership of our sales efforts. If you...
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gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood.AI, we are dedicated to transforming the eCommerce experience for Shopify store owners. Our mission is to empower businesses with the tools they need to succeed, and we are looking for a passionate and talented Marketing Manager to join our team. If you have a knack for digital marketing, a keen understanding of eCommerce, and...
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gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, we’re transforming the eCommerce experience for Shopify store owners. Our mission is to empower businesses with cutting-edge tools that drive growth and success. We’re looking for a passionate and results-driven Sales Development Representative(SDR) to join our team and take ownership of our sales efforts. If you thrive...
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gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, we are dedicated to transforming the eCommerce experience for Shopify store owners. Our mission is to empower businesses with the tools they need to succeed, and we are looking for a passionate and talented Marketing Manager to join our team. If you have a knack for digital marketing, a keen understanding of eCommerce, and a...
-
gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, we are dedicated to transforming the eCommerce experience for Shopify store owners. Our mission is to empower businesses with the tools they need to succeed, and we are looking for a passionate and talented Marketing Manager to join our team. If you have a knack for digital marketing, a keen understanding of eCommerce, and a...
-
gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood.AI, we are dedicated to transforming the eCommerce experience for Shopify store owners. Our mission is to empower businesses with the tools they need to succeed, and we are looking for a passionate and talented Marketing Manager to join our team. If you have a knack for digital marketing, a keen understanding of eCommerce, and...
-
gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood.AI, we are dedicated to transforming the eCommerce experience for Shopify store owners. Our mission is to empower businesses with the tools they need to succeed, and we are looking for a passionate and talented Marketing Manager to join our team. If you have a knack for digital marketing, a keen understanding of eCommerce, and...
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gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, customer satisfaction is at the heart of what we do. We’re seeking a dedicated Technical Support Specialist to provide world-class support and resolve customer issues effectively. If you love solving problems, have a knack for technical troubleshooting, and enjoy helping customers succeed, this role is for you!About the...
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gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, we're on a mission to revolutionize the eCommerce experience for Shopify store owners. We're seeking a skilled and motivated Full Stack Engineer to join our team and help build the next generation of tools that empower businesses to thrive. If you're passionate about creating robust, scalable web applications and have a...
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gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood.AI, we're on a mission to revolutionize the eCommerce experience for Shopify store owners. We're seeking a skilled and motivated Full Stack Engineer to join our team and help build the next generation of tools that empower businesses to thrive. If you're passionate about creating robust, scalable web applications and have a...
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gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, we're on a mission to revolutionize the eCommerce experience for Shopify store owners. We're seeking a skilled and motivated Full Stack Engineer to join our team and help build the next generation of tools that empower businesses to thrive. If you're passionate about creating robust, scalable web applications and have a...
-
gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood.AI, we're on a mission to revolutionize the eCommerce experience for Shopify store owners. We're seeking a skilled and motivated Full Stack Engineer to join our team and help build the next generation of tools that empower businesses to thrive. If you're passionate about creating robust, scalable web applications and have a...
-
gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood.AI, we're on a mission to revolutionize the eCommerce experience for Shopify store owners. We're seeking a skilled and motivated Full Stack Engineer to join our team and help build the next generation of tools that empower businesses to thrive. If you're passionate about creating robust, scalable web applications and have a...
