Senior Technical Support Specialist

2 weeks ago

kannur, India beBeeITSpecialist Full time

Job SummaryWe are seeking a skilled IT professional to support our distributed team and ensure secure, reliable IT operations across systems, networks, and devices.Key ResponsibilitiesProvide remote technical assistance for employees' hardware, software, and connectivity issues.Manage onboarding and offboarding processes, including provisioning laptops, user accounts, and tools.Maintain accurate documentation for IT support procedures.Oversee user permissions and access controls across various tools such as Google Workspace, Slack, GitHub, Jira, Zoom, and cloud infrastructure (AWS, GCP, Azure).Monitor system access and ensure compliance with established policies.Support VPN, endpoint security, and multi-factor authentication setup.Implement robust IT security best practices to protect sensitive data in alignment with regulatory requirements (HIPAA, SOC2).Perform regular audits of access controls, patches, and updates to maintain optimal system performance.Respond promptly to IT security incidents and escalate as needed.Collaborate with engineering and operations teams to support remote deployments and field devices when necessary.Requirements:Proven experience in IT support and management.Strong understanding of cloud infrastructure and cybersecurity principles.Excellent problem-solving and communication skills.

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