Senior Technology Transition Specialist
23 hours ago
We are seeking a seasoned Program Manager to spearhead large-scale technology transitions involving Managed Service Providers (MSPs) and System Integrators (SIs).This role is ideal for a task-driven professional with expertise in vendor management, contract governance, transition planning, and global stakeholder coordination.Job Description:Program & Transition ManagementLead end-to-end transition programs for large-scale technology and managed service provider engagements.Develop and maintain transition plans, milestones, risk registers, and communication plans.Ensure smooth handover of services, minimizing disruption and aligning with SLAs and contractual obligations.Vendor & Contract ManagementOversee and manage Vendor Management Systems (VMS) such as Fieldglass, ensuring compliance, reporting accuracy, and vendor onboarding/offboarding.Act as the single point of contact for all vendor performance management, renewals, and governance meetings.Support contract and SOW management, tracking renewals, expirations, and extensions.Stakeholder & Communication ManagementEngage directly with USA-based enterprise customers and internal leadership teams to provide status updates, insights, and escalations.Facilitate cross-functional collaboration between procurement, technology, and delivery teams.Ensure proactive communication of risks, dependencies, and mitigation strategies.Process Optimization & ReportingDrive continuous improvement in vendor and transition processes, focusing on automation, efficiency, and transparency.Generate and maintain dashboards, transition scorecards, and executive summaries for leadership reporting.Support audits, compliance checks, and financial tracking related to vendor contracts and transitions.Requirements:8+ years of experience in Program Management / Project Coordination / Vendor Management roles within technology, IT services, or engineering industries.Proven track record managing large-scale transitions or transformations involving Managed Service Providers (MSPs) or System Integrators (SIs).Hands-on experience with Vendor Management Systems (preferably SAP Fieldglass, Ariba, or similar).Strong understanding of contract governance, SLA/KPI management, and procurement processes.Excellent communication, stakeholder management, and presentation skills (especially with global teams).Proficiency in MS Project, Excel, PowerPoint, and collaboration tools (JIRA, Smartsheet, or Monday.com preferred).Ability to operate independently in a fast-paced, matrixed environment and deliver under pressure.Preferred Qualifications:PMP, PRINCE2, or ITIL certification.Experience supporting North American enterprise customers in technology or engineering domains.Exposure to transition governance frameworks and MSP operating models.Working knowledge of financial tracking, budget forecasting, and vendor invoicing processes.Key Attributes:Proactive, accountable, and organized — a true task master who drives results.Strong interpersonal skills and ability to navigate cross-cultural, distributed teams.Strategic thinker with attention to operational detail.Passion for process excellence and continuous improvement.
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