Director Payment Operations
3 weeks ago
What you will be doing:
- Managing a team of 600+ headcount in US and India
- Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization,
- Bill Pay
- Deliver all CSLs, SLAs
- Partner with Transition & Transformation teams
- Partner with COEs – T, Q, WFM, BI
What you bring:
- Minimum 15 to 20 yrs of experience in call center for India and US delivery centers
- Experience required in US based client’s delivery
- Experience in managing the span 500 to 750
- Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
- Experience in Leading MBRs/QBRs with clients – CSLs exp
- Should have been part of Transformation projects and has delivered projects which reduced
- AHT, HC or Volume
- Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
- Experience in Leveraged pool delivery – preferred not must have
-
Business Operations Manager
4 days ago
Mumbai, Maharashtra, India SIX Payment Services Full timeAbout the RoleWe are seeking an experienced Business Operations Manager to join our team at SIX Payment Services. This is a fantastic opportunity for a results-driven professional to take ownership of operational excellence in the Payment Card Industry.Key Responsibilities:Handle customer queries and resolve issues efficiently.Take proactive ownership of...
-
Payment Card Industry Operations Manager
1 month ago
Mumbai, Maharashtra, India SIX Payment Services Full timePayment Card Industry Operations ManagerWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our team is responsible for driving operational excellence in the Payment Card Industry, ensuring seamless query resolution and customer support.Key ResponsibilitiesHandle queries from internal and external...
-
Mumbai, Maharashtra, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full timeWe are a leading provider of banking and payment solutions, bridging the gap between technology and finance. Our innovative approach has enabled us to provide software and digital payment solutions to the BFSI industry for over 10 years.We are listed on the NSE SME Board (NSE Emerge) and have become one of the most valued SMEs in India on the NSE platform,...
-
Mumbai, Maharashtra, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full timeUnlock a Challenging Career Opportunity in Banking and Payment SolutionsWe are seeking an experienced Associate Director - Sales to join our team at Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions). As a Sales Director, you will play a key role in driving business growth across the BFSI segment, specifically in payment software...
-
Digital Payment Specialist
3 weeks ago
Mumbai, Maharashtra, India SIX Payment Services Full timeJob SummaryAssociate Consultant- Delivery (Investigation Specialist)Six Payment Services is the European leader in digital payments and number four worldwide. Our company is powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world.The...
-
Associate Director of Sales
2 weeks ago
mumbai, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full timeWho we are and what do we do NPST is into Digital Payments bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider(TSP) and Payment Platform as a Service (PPaaS), catering to stakeholders across the...
-
Strategic Operations Director
5 days ago
Mumbai, Maharashtra, India Zone IT Solutions Full timeWe are seeking a highly skilled and experienced Strategic Operations Director to lead our operations team at Zone IT Solutions.About the RoleThis is an exciting opportunity for a seasoned professional to join our team and play a key role in driving business growth and efficiency. As Strategic Operations Director, you will be responsible for overseeing all...
-
Network People Services Technologies Ltd.
2 weeks ago
mumbai, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full timeWho we are and what do we do NPST is into Digital Payments bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider(TSP) and Payment Platform as a Service (PPaaS), catering to stakeholders across the...
-
Network People Services Technologies Ltd.
2 weeks ago
mumbai, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full timeWho we are and what do we doNPST is into Digital Payments bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider(TSP) and Payment Platform as a Service (PPaaS), catering to stakeholders across the...
-
Network People Services Technologies Ltd.
2 weeks ago
mumbai, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full timeWho we are and what do we do NPST is into Digital Payments bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider(TSP) and Payment Platform as a Service (PPaaS), catering to stakeholders across the...
-
Associate Director of Sales
2 weeks ago
Mumbai, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full timeWho we are and what do we doNPST is into Digital Payments bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider(TSP) and Payment Platform as a Service (PPaaS), catering to stakeholders across the...
-
Senior Operations Manager
3 weeks ago
Mumbai, Maharashtra, India SIX Payment Services Full timeSenior Operations ManagerAt SIX Payment Services, we are looking for a Senior Operations Manager to join our team. The ideal candidate will have in-depth knowledge of the Payment Card Industry and be able to drive operational excellence.ResponsibilitiesHandle queries from internal & external stakeholders.Take ownership of problem resolution.Learn business...
-
Director Payment Operations
2 weeks ago
mumbai, India Mancer Consulting Services Full timeWhat you will be doing:Managing a team of 600+ headcount in US and IndiaManage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization,Bill PayDeliver all CSLs, SLAsPartner with Transition & Transformation teamsPartner with COEs – T, Q, WFM, BIWhat you bring:Minimum 15 to 20 yrs of experience in call center for India and US...
-
Associate Director of Sales
2 weeks ago
mumbai, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full timeWho we are and what do we doNPST is into Digital Payments bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider(TSP) and Payment Platform as a Service (PPaaS), catering to stakeholders across the...
-
Director Payment Operations
2 weeks ago
mumbai, India Mancer Consulting Services Full timeWhat you will be doing:- Managing a team of 600+ headcount in US and India- Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization,- Bill Pay- Deliver all CSLs, SLAs- Partner with Transition & Transformation teams- Partner with COEs – T, Q, WFM, BIWhat you bring:- Minimum 15 to 20 yrs of experience in call center for...
-
Operations Director
1 month ago
Mumbai, Maharashtra, India Riverforest Connections Private Limited Full timeJob Title: Operations DirectorJob Summary: We are seeking an experienced Operations Director to join our team at Riverforest Connections Private Limited. The successful candidate will be responsible for managing a team that supports the AML Center of Excellence based in Ireland.Key Responsibilities:Ensure all internal and external service levels and...
-
Director Payment Operations
3 weeks ago
Mumbai, India Mancer Consulting Services Full timeWhat you will be doing:- Managing a team of 600+ headcount in US and India- Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization,- Bill Pay- Deliver all CSLs, SLAs- Partner with Transition & Transformation teams- Partner with COEs – T, Q, WFM, BIWhat you bring:- Minimum 15 to 20 yrs of experience in call center for...
-
Director Payment Operations
3 weeks ago
mumbai, India Mancer Consulting Services Full timeWhat you will be doing:Managing a team of 600+ headcount in US and IndiaManage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization,Bill PayDeliver all CSLs, SLAsPartner with Transition & Transformation teamsPartner with COEs – T, Q, WFM, BIWhat you bring:Minimum 15 to 20 yrs of experience in call center for India and US...
-
Director payment operations
3 weeks ago
Mumbai, India Mancer Consulting Services Full timeWhat you will be doing:- Managing a team of 600+ headcount in US and India- Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization,- Bill Pay- Deliver all CSLs, SLAs- Partner with Transition & Transformation teams- Partner with COEs – T, Q, WFM, BIWhat you bring:- Minimum 15 to 20 yrs of experience in call center for...
-
Payment Operations Specialist
1 day ago
Mumbai, Maharashtra, India The Sleep Company Full timeOverviewThe Sleep Company is seeking a highly skilled Payment Operations Associate to support our day-to-day payment operations. This role plays a key part in ensuring seamless and cost-effective payment processes.Key Responsibilities:Bank Partners OnboardingWe are looking for someone to assist in researching and identifying new banking partners that meet...