Managed Services Specialist

JOB PURPOSERole Summary:Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.ROLE DESCRIPTIONKey Responsibilities:Customer Engagement & Requirement GatheringEngage with enterprise customers to understand their infrastructure, cloud, and managed services requirements.Conduct discovery workshops and translate business needs into technical and service solutions.Solution Design & Proposal SupportDesign managed services solutions covering infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks.Prepare solution proposals, SOWs, RFP/RFI responses, and presentations in collaboration with solution architects and delivery teams.Map customer requirements to service catalog offerings, tailoring SLAs, KPIs, and pricing models.Pre-Sales CollaborationPartner with sales teams to position Managed Services offerings to enterprise and government clients.Conduct demos, PoCs, and presentations showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.).Work closely with OEMs/partners to integrate their capabilities into L&T’s service portfolio.Commercials & PricingWork with finance and delivery teams to develop cost models, pricing structures, and business cases for managed services deals.Support negotiation with customers by highlighting value differentiation, compliance, and ROI.Governance & HandoverEnsure smooth handover from pre-sales to delivery teams with well-defined transition plans.Provide inputs into service portfolio improvements based on market and customer feedback.Experience & Educational RequirementsQualifications and ExperienceEDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)BE/B-Tech or equivalent with Computer Science or Electronics & CommunicationRELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)10–15 years of overall IT experience with at least 5+ years in solution architecture for managed services.Experience in designing managed services for multi-cloud and hybrid environments.Certification(s) preferred:ITIL Intermediate/ExpertCloud Solution ArchitectTOGAF or equivalent architecture frameworkISO 20000/27001 awarenessStrong track record of customer-facing solution presentations and winning managed services deals.Key Skills & CompetenciesStrong knowledge of cloud platforms and data center technologies.Hands-on expertise with ITSM frameworks (ITIL, ISO 20000) and service delivery models.Familiarity with AIOps, observability, automation, FinOps, DevSecOps.Understanding of security & compliance frameworks relevant to regulated industries.Strong financial acumen: pricing models, TCO/ROI analysis, managed services cost structures.Excellent presentation, communication, and stakeholder management skills.Ability to balance technical depth with business outcome focus.