Managed Services Specialist

3 weeks ago


Chennai Tamil Nadu India, Tamil Nadu L&T-Cloudfiniti Full time

JOB PURPOSE

Role Summary:

Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.


ROLE DESCRIPTION

Key Responsibilities:

  • Customer Engagement & Requirement Gathering
  • Engage with enterprise customers to understand their infrastructure, cloud, and managed services requirements.
  • Conduct discovery workshops and translate business needs into technical and service solutions.
  • Solution Design & Proposal Support
  • Design managed services solutions covering infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks.
  • Prepare solution proposals, SOWs, RFP/RFI responses, and presentations in collaboration with solution architects and delivery teams.
  • Map customer requirements to service catalog offerings, tailoring SLAs, KPIs, and pricing models.
  • Pre-Sales Collaboration
  • Partner with sales teams to position Managed Services offerings to enterprise and government clients.
  • Conduct demos, PoCs, and presentations showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.).
  • Work closely with OEMs/partners to integrate their capabilities into L&T’s service portfolio.
  • Commercials & Pricing
  • Work with finance and delivery teams to develop cost models, pricing structures, and business cases for managed services deals.
  • Support negotiation with customers by highlighting value differentiation, compliance, and ROI.
  • Governance & Handover
  • Ensure smooth handover from pre-sales to delivery teams with well-defined transition plans.
  • Provide inputs into service portfolio improvements based on market and customer feedback.


Experience & Educational Requirements

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)

BE/B-Tech or equivalent with Computer Science or Electronics & Communication

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

  • 10–15 years of overall IT experience with at least 5+ years in solution architecture for managed services.
  • Experience in designing managed services for multi-cloud and hybrid environments.
  • Certification(s) preferred:
  • ITIL Intermediate/Expert
  • Cloud Solution Architect
  • TOGAF or equivalent architecture framework
  • ISO 20000/27001 awareness
  • Strong track record of customer-facing solution presentations and winning managed services deals.


Key Skills & Competencies

  • Strong knowledge of cloud platforms and data center technologies.
  • Hands-on expertise with ITSM frameworks (ITIL, ISO 20000) and service delivery models.
  • Familiarity with AIOps, observability, automation, FinOps, DevSecOps.
  • Understanding of security & compliance frameworks relevant to regulated industries.
  • Strong financial acumen: pricing models, TCO/ROI analysis, managed services cost structures.
  • Excellent presentation, communication, and stakeholder management skills.
  • Ability to balance technical depth with business outcome focus.


  • Chennai, Tamil Nadu, India, Tamil Nadu OEC Full time

    Designation : Senior Service Management SpecialistExp : 10+YearsLocation : ChennaiJob Summary/ObjectiveLeads and manages technology processes in accordance with the Service Management Model, and with a focus on core functions such as Incident Management, Problem Management, Change Management, Service Level Management, and Continual Service Improvement.Key...

  • WAF Specialist

    3 weeks ago


    Chennai, Tamil Nadu, India, Tamil Nadu L&T Technology Services Full time

    Role Description:The WAF Specialist will be responsible for the design, implementation, and ongoing management of Web Application Firewall (WAF) solutions, with a focus on Akamai and other cloud-based security platforms. This role involves proactive threat detection, rule creation, traffic analysis, and collaboration with cross-functional teams to ensure...


  • Chennai, Tamil Nadu, India, Tamil Nadu Tata Consultancy Services Full time

    Job Role: Reconciliation SpecialistExperience: 2-5 yearsJob Location: ChennaiQualificationsBachelors Degree - Accounting / Commerce backgroundAdditional Qualification (Added advantage) - Post Graduate in Finance BackgroundRoles and Responsibilities:Hands on experience in preparing Balance Sheet reconciliations which includes but not limited to Suspense A/C,...


  • Chennai, Tamil Nadu, India, Tamil Nadu INFINITEBOX Full time

    Role DescriptionThis is a full-time on-site role for a Business Development Specialist in the Automotive Industry at INFINITEBOX, located in Chennai. The Business Development Specialist will be responsible for identifying and generating leads, conducting market research, and developing strategic plans to capture new business opportunities. Additional tasks...


  • Chennai, Tamil Nadu, India RiM LaS Private Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionRiM LaS Private Limited is a young organization leading the way in introducing advanced technological products and new innovations. The company collaborates with global business establishments to bring innovative products to the Indian market, thereby driving the forefront of India's industrial development. RiM LaS is committed to...


  • Chennai, Tamil Nadu, India Amvik Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Provider Support Specialist - ClinicalLocation: Onsite - Porur, Chennai, TNPositions Numbers: 1Shift Timing: 8:30pm to 5.30am IST Night ShiftJob Summary:The Provider Support Specialist serves as a vital link between the organization and its provider network, ensuring seamless operational support across various touchpoints. This role focuses on maintaining...


  • Chennai, Tamil Nadu, India, Tamil Nadu Optima Response Management Pvt. Ltd. Full time

    Company DescriptionOptima Response is a Digital MArketing and Advertising agency based out of Chennai. Founded in 2008, Optima Response has delivered results to some of the biggest companies globally and locally. The company is single mindedly focussed on delivering results to its clients.Role DescriptionThis is a full-time on-site role for a Search...

  • Newgen ECM Specialist

    3 weeks ago


    Chennai, Tamil Nadu, India, Tamil Nadu Capgemini Full time

    We're Hiring: Newgen ECM Specialist Location: Chennai | Experience: 5+ yrsAre you a master of the Newgen ecosystem with a passion for transforming enterprise workflows? We're on the lookout for a Newgen ECM Specialist who can architect, implement, and optimize solutions using Newgen One, iBPS, OmniFlow, and OmniDocs. Primary Skills Required✅ Newgen One...


  • Hosur, Tamil Nadu, India, Tamil Nadu Sarathi Germinate Nidhi Limited Full time

    Company DescriptionSarathi Germinate Nidhi Limited is a leading entity in the banking sector, focused on fostering a safe and development-oriented environment while adhering to the regulatory standards set by the Reserve Bank of India (RBI). We offer a comprehensive range of financial services, including savings, investments, and fixed deposits with...


  • Chennai, Tamil Nadu, India, Tamil Nadu Klenty Full time

    Job Title: Customer Success SpecialistLocation: Chennai, IndiaCompany Overview:Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and...