Managed Services Specialist

3 weeks ago

Chennai Tamil Nadu India, Tamil Nadu L&T-Cloudfiniti Full time

JOB PURPOSE

Role Summary:

Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.


ROLE DESCRIPTION

Key Responsibilities:

  • Customer Engagement & Requirement Gathering
  • Engage with enterprise customers to understand their infrastructure, cloud, and managed services requirements.
  • Conduct discovery workshops and translate business needs into technical and service solutions.
  • Solution Design & Proposal Support
  • Design managed services solutions covering infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks.
  • Prepare solution proposals, SOWs, RFP/RFI responses, and presentations in collaboration with solution architects and delivery teams.
  • Map customer requirements to service catalog offerings, tailoring SLAs, KPIs, and pricing models.
  • Pre-Sales Collaboration
  • Partner with sales teams to position Managed Services offerings to enterprise and government clients.
  • Conduct demos, PoCs, and presentations showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.).
  • Work closely with OEMs/partners to integrate their capabilities into L&T’s service portfolio.
  • Commercials & Pricing
  • Work with finance and delivery teams to develop cost models, pricing structures, and business cases for managed services deals.
  • Support negotiation with customers by highlighting value differentiation, compliance, and ROI.
  • Governance & Handover
  • Ensure smooth handover from pre-sales to delivery teams with well-defined transition plans.
  • Provide inputs into service portfolio improvements based on market and customer feedback.


Experience & Educational Requirements

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)

BE/B-Tech or equivalent with Computer Science or Electronics & Communication

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

  • 10–15 years of overall IT experience with at least 5+ years in solution architecture for managed services.
  • Experience in designing managed services for multi-cloud and hybrid environments.
  • Certification(s) preferred:
  • ITIL Intermediate/Expert
  • Cloud Solution Architect
  • TOGAF or equivalent architecture framework
  • ISO 20000/27001 awareness
  • Strong track record of customer-facing solution presentations and winning managed services deals.


Key Skills & Competencies

  • Strong knowledge of cloud platforms and data center technologies.
  • Hands-on expertise with ITSM frameworks (ITIL, ISO 20000) and service delivery models.
  • Familiarity with AIOps, observability, automation, FinOps, DevSecOps.
  • Understanding of security & compliance frameworks relevant to regulated industries.
  • Strong financial acumen: pricing models, TCO/ROI analysis, managed services cost structures.
  • Excellent presentation, communication, and stakeholder management skills.
  • Ability to balance technical depth with business outcome focus.

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