Managed Services Specialist

13 hours ago

Chennai Tamil Nadu India, Tamil Nadu L&T-Cloudfiniti Full time

JOB PURPOSE

Role Summary:

Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.


ROLE DESCRIPTION

Key Responsibilities:

  • Customer Engagement & Requirement Gathering
  • Engage with enterprise customers to understand their infrastructure, cloud, and managed services requirements.
  • Conduct discovery workshops and translate business needs into technical and service solutions.
  • Solution Design & Proposal Support
  • Design managed services solutions covering infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks.
  • Prepare solution proposals, SOWs, RFP/RFI responses, and presentations in collaboration with solution architects and delivery teams.
  • Map customer requirements to service catalog offerings, tailoring SLAs, KPIs, and pricing models.
  • Pre-Sales Collaboration
  • Partner with sales teams to position Managed Services offerings to enterprise and government clients.
  • Conduct demos, PoCs, and presentations showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.).
  • Work closely with OEMs/partners to integrate their capabilities into L&T’s service portfolio.
  • Commercials & Pricing
  • Work with finance and delivery teams to develop cost models, pricing structures, and business cases for managed services deals.
  • Support negotiation with customers by highlighting value differentiation, compliance, and ROI.
  • Governance & Handover
  • Ensure smooth handover from pre-sales to delivery teams with well-defined transition plans.
  • Provide inputs into service portfolio improvements based on market and customer feedback.


Experience & Educational Requirements

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)

BE/B-Tech or equivalent with Computer Science or Electronics & Communication

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

  • 10–15 years of overall IT experience with at least 5+ years in solution architecture for managed services.
  • Experience in designing managed services for multi-cloud and hybrid environments.
  • Certification(s) preferred:
  • ITIL Intermediate/Expert
  • Cloud Solution Architect
  • TOGAF or equivalent architecture framework
  • ISO 20000/27001 awareness
  • Strong track record of customer-facing solution presentations and winning managed services deals.


Key Skills & Competencies

  • Strong knowledge of cloud platforms and data center technologies.
  • Hands-on expertise with ITSM frameworks (ITIL, ISO 20000) and service delivery models.
  • Familiarity with AIOps, observability, automation, FinOps, DevSecOps.
  • Understanding of security & compliance frameworks relevant to regulated industries.
  • Strong financial acumen: pricing models, TCO/ROI analysis, managed services cost structures.
  • Excellent presentation, communication, and stakeholder management skills.
  • Ability to balance technical depth with business outcome focus.

  • Senior Service Management Specialist

    13 hours ago

    Chennai, Tamil Nadu, India, Tamil Nadu OEC Full time

    Designation : Senior Service Management SpecialistExp : 10+YearsLocation : ChennaiJob Summary/ObjectiveLeads and manages technology processes in accordance with the Service Management Model, and with a focus on core functions such as Incident Management, Problem Management, Change Management, Service Level Management, and Continual Service Improvement.Key...

  • OpenShift Engineer/ OpenShift Container Platform

    4 weeks ago

    Chennai, Tamil Nadu, India Clarium Managed Services Full time

    We are seeking a skilled OpenShift Administrator & OpenShift Container Platform (OCP) with a strong background in Linux system administration, scripting. The ideal candidate will be responsible for maintaining and supporting RedHat OpenShift clusters in production environment, incident triage, and participating in release activities. You will work closely...

  • OpenShift Engineer/ OpenShift Container Platform

    4 weeks ago

    Chennai, Tamil Nadu, India Clarium Managed Services Full time

    We are seeking a skilled OpenShift Administrator & OpenShift Container Platform (OCP) with a strong background in Linux system administration, scripting. The ideal candidate will be responsible for maintaining and supporting RedHat OpenShift clusters in production environment, incident triage, and participating in release activities. You will work closely...

  • WAF Specialist

    13 hours ago

    Chennai, Tamil Nadu, India, Tamil Nadu L&T Technology Services Full time

    Role Description:The WAF Specialist will be responsible for the design, implementation, and ongoing management of Web Application Firewall (WAF) solutions, with a focus on Akamai and other cloud-based security platforms. This role involves proactive threat detection, rule creation, traffic analysis, and collaboration with cross-functional teams to ensure...

  • Managed Services Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India Larsen & Toubro Full time

    JOB PURPOSE Role Summary: Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed...

  • Managed Services Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India Larsen & Toubro Full time

    JOB PURPOSERole Summary: Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services...

  • Managed Services Specialist

    1 week ago

    Chennai, Tamil Nadu, India Larsen & Toubro Full time US$ 90,000 - US$ 1,20,000 per year

    JOB PURPOSERole Summary:Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services...

  • Sales And Service Specialist

    1 week ago

    Chennai, Tamil Nadu, India RiM LaS Private Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionRiM LaS Private Limited is a young organization leading the way in introducing advanced technological products and new innovations. The company collaborates with global business establishments to bring innovative products to the Indian market, thereby driving the forefront of India's industrial development. RiM LaS is committed to...

  • Provider Service Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Amvik Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Provider Support Specialist - ClinicalLocation: Onsite - Porur, Chennai, TNPositions Numbers: 1Shift Timing: 8:30pm to 5.30am IST Night ShiftJob Summary:The Provider Support Specialist serves as a vital link between the organization and its provider network, ensuring seamless operational support across various touchpoints. This role focuses on maintaining...

  • Recruitment Specialist

    13 hours ago

    Hosur, Tamil Nadu, India, Tamil Nadu Sarathi Germinate Nidhi Limited Full time

    Company DescriptionSarathi Germinate Nidhi Limited is a leading entity in the banking sector, focused on fostering a safe and development-oriented environment while adhering to the regulatory standards set by the Reserve Bank of India (RBI). We offer a comprehensive range of financial services, including savings, investments, and fixed deposits with...