Service Asset and Configuration Manager

2 hours ago

Chennai Tamil Nadu India, Tamil Nadu Tata Consultancy Services Full time

Role: SMO – Service Asset and Configuration Manager

Required Technical Skill Set: Hands On in ServiceNow Asset and Configuration Management Module, CMDB, ITOM

Desired Experience Range: 7-12 yrs. in Service Asset and Configuration Manager

Location of Requirement :Pune, Chennai

Desired Competencies (Technical/Behavioral Competency)

Must-Have

  • Knowledge and experience of Service Management/Operation process and its environment.
  • Knowledge of the ITIL framework as well as high level of IT technical competence.
  • Experience in CSDM & Service Mapping.
  • Basic knowledge of Application Lifecycle and Environments.
  • Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project.
  • Knowledge on Planning & Forecasting.
  • ITIL foundation, ITIL intermediate- Service Design (SD) Planning

Good-to-Have

  • Knowledge and experience of Agile / Lean / Six sigma methodologies and their application
  • ITIL certified

Role descriptions / Expectations from the Role

  • Govern end to end lifecycle of all Asset/CI’s
  • Assist the SACM process owner with process enhancements & Changes and CMDB and configuration item scope definition
  • Help to define and maintain CI attributes
  • Execute CI identification activities to coordinate and manage compliance to CI identification/registration procedures
  • Perform verification and audit activities to ensure that changes to the CMDB data are recorded and authorized
  • Maintaining of high level of correctness, completeness and compliance of Assets & CIs
  • Co-ordinate and deliver SACM training, best practice advice and guidance
  • Perform any other tasks that organization or process owner required

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